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Team Leader - Youth Programs

Wombat Housing & Support services


Wombat Housing and Support Services is one of the largest providers of housing support services to people in the Western Metro Region. It is a community based organisation managed by a Board.

The Youth Program

Wombat’s Youth Program has been providing housing support to young people who are homeless or at risk of becoming homeless in Melbourne’s inner west for over 30 years. The program employs two workers and provides case managed support to assist young people to develop the skills needed to manage independent living in private rental, public housing or with their families. 

The program utilises transitional housing properties managed by Unison. Some properties are provided on a share basis, others house young families or sibling groups. Support may be provided for up to eighteen months however this can vary depending on the availability of appropriate exit options and the young person’s education & training status. Young people must be capable of independent living (with support from the program) and must have an avenue for exiting the program. The program also has capacity to assist young people who are not living in transitional housing and participates in IR1 & IR2 (BTBR) service provision. 

All clients are managed using Wombat’s case management procedures and practices. Referrals to the program are via the local access point, Unison. 

It is common for young people using Wombat’s services to have had a history of housing instability and homelessness. The program works with clients to identify and address the issues that are contributing to housing instability, these issues are often complex and interwoven. The program aims to link young people into appropriate specialist supports and to assist them achieve their long-term housing goals. 

The Maribyrnong Youth Accommodation Program

Wombat’s MYAP program provides youth housing support services with a focus on those from culturally and linguistically diverse young people in the City of Maribyrnong. The service uses office space at Phoenix to provide services in Footscray on a roster basis.  Wombat has a long history of providing housing support services to a broad range of communities and specialist target groups. 

MYAP works on a similar model to the Youth Program. All referrals for support are provided by the regional entry point – Unison, this includes both transitional & outreach clients. As a supported referral provider MYAP is able to assist young people in the accessing the homelessness service system.

About the role

With the support of the Management Team of Wombat Housing and Support Services the Youth/MYAP Team Leader will play a critical role in the development, implementation, maintenance, monitoring and evaluation of an effective model for delivering program case management services. 

The position of Team Leader has two parts: 

Firstly, the Team Leader will have a negotiated case load in MYAP. 

Secondly, the Team Leader will perform the following functions:

  1. Convene and chair team meetings & planning days
  2. Manage caseloads of the teams & provide supervision as required
  3. Ensure data collection is up to date
  4. Liaise with Transitional Housing Managers & the access point
  5. Develop and maintain service partnerships as appropriate
  6. Ensure relevant meetings are attended by appropriately briefed team members
  7. Monitor program systems to ensure standards are maintained
  8. Attend Service Co-ordination Meetings as required
  9. Other duties as directed.

Key Selection Criteria 

  • Experience in a relevant case management position in the Community Sector
  • Experience in a co-ordination/team leader/ leadership role
  • Understanding of the causal factors of homelessness
  • Established ability to work autonomously as well as in a team
  • Good understanding of quality assurance principles
  • High level of time management and organisational skills
  • Good understanding of developments and initiatives within the sector
  • Demonstrated ability to communicate effectively with key stake-holders’
  • Experience in the development of innovative service responses and service partnerships
  • An understanding of the purpose of supervision and the capacity to deliver individual supervision to staff
  • Excellent communication skills including report writing

A full position description is attached.

How to apply

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