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Crisis Support Advocate - Flexi Worker

Employer: safe steps Family Violence Response Centre
Work Type/s: Part Time
Classification/s: Family Services, Mental Health & Counselling, Social Work, Women's Organisations & Services
Sector/s: Not For Profit (NFP)
Location: Melbourne

Job posted on: 02 January, 2019.
Applications close: 01 February, 2019. (Expired)

safe steps Family Violence Response Centre is the state-wide 24/7 service for women and children experiencing violence providing immediate support, information, advocacy, referral and emergency accommodation. safe steps is the central point of contact for the specialist family violence service system across Victoria.

This is an outstanding opportunity to make a real difference at the centre of the biggest changes in the family violence sector in Australia's history. You will be working in a feminist organisation with supportive and friendly colleagues and managers that are committed both to ending family violence and your ongoing development.

  • Flexi worker position available providing phone-based support
  • Position based in North Melbourne, close to public transport
  • $37.57 per hour, plus super with generous salary packaging available

What are the hours 

  • Flexi Workers work a minimum of 45.6 hours per fortnight (including weekdays & weekends)
  • Flexi Workers need to be available for work 24 hours a day 7 days a week
  • Flexi Workers will be given at least a 2 week notification of their hours of work

About you:

As a seasoned crisis counsellor, you are experienced in working with women who have experienced family violence preferably within a crisis context. 

In addition, you possess tertiary qualifications in a community/social service profession and/or experience in the field of violence against women, human rights, social justice, law reform or general advocacy. 

The ideal candidate will possess:

  • Experience in working in the mental health, housing or drug and alcohol sectors as well as experience in conducting assessments, ideally in a phone-based environment
  • Knowledge of services within the family violence sector, including services that provide legal assistance, housing options and family violence support throughout Victoria
  • Demonstrated outstanding ability in dealing with clients with complex needs in a supportive, empathetic and effective manner
  • Well-developed oral and written communication skills including the ability to communicate effectively with a diverse range of cultural and social groups
  • Demonstrated ability to work in a fast paced and high demand work environment, maintain composure and effective engagement with clients in crisis
  • Demonstrated understanding of feminist practice and how this is used as a framework to understand and respond to the gendered nature of violence against women and children
  • You have a strong ability to adapt to fluctuating workloads and changing priorities in a fast-paced, dynamic and sometimes stressful environment.
  • You demonstrate resilience and are adept at maintaining your composure, effectively engaging with clients in crisis.

safe steps has an Equal Opportunity Exemption and applications for this role are open to female candidates only under Section 28 of the Equal Opportunity Act 2010. Women with a disability, Indigenous women and women from culturally and linguistically diverse backgrounds are encouraged to apply. 

All offers of employment are subject to satisfactory background checks including a National Police Check (including an international police check if resided continuously in an overseas country for 12 months or more in the last ten years), Working with Children Check, disclosure of previous or current disciplinary action, referee checks, proof of eligibility to work in Australia and qualification checks.

A position description is available below or at

How to apply for this job

This job ad has now expired, and applications are no longer being accepted.