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Crisis Support Advocate - Flexi Worker


Employer: safe steps Family Violence Response Centre
Work Type/s: Full Time, Part Time
Classification/s: Family Services, Social Work, Women's Organisations & Services, Mental Health & Counselling, Youth
Sector/s: Not For Profit (NFP)
Location: Melbourne

Job posted on: 27 August, 2019.
Applications close: No Deadline – please apply as soon as possible

  • Work a minimum of 3 days per week, up to full time hours
  • 24/7 phone based response service
  • Based in North Melbourne, close to public transport and cafes
  • Generous salary packaging available

safe steps Family Violence Response Centre is Victoria’s state-wide 24/7 telephone service for women and their children experiencing family violence.

Providing a client centred approach, the Crisis response team is responsible for acting as the central point of contact for the specialist family violence service system across Victoria, with a focus on intersection.

Your role will see you providing immediate support, risk assessments, safety planning, emergency accommodation, information, advocacy and referrals to women and children experiencing abuse in a fast paced working environment.

What is a Flexi Worker?

Flexi Workers provide the team with additional coverage for events such as leave, training days and to meet increased call demand. We are seeking Flexi workers who can work a minimum of 45.6 hours up to 76 hours per fortnight (including weekdays & weekends).

The Flexi role is ideal for candidates who are available for work 24 hours a day 7 days a week. Rosters are provided at least a 2 weeks in advance, providing flexibility and the ability to plan your life around work.

Key Responsibilities:

  • Provide a telephone crisis response and support service to women and children who have experienced domestic or family violence
  • Assist women in identifying their immediate level of risk and safety planning to help mitigate risks
  • Assist women to determine their options, identify relevant service pathways and advocate for required support
  • Respond to domestic/family violence as criminal acts against women and children
  • Complete required data capture and case notes
  • Contribute ideas and feedback in the ongoing quality improvement process

Essential Criteria:

  • Formal qualifications in Social Work, Psychology or a related tertiary discipline
  • Demonstrated ability to undertake comprehensive family violence risk assessment and risk management and facilitate clients to make decisions on an informed basis
  • Demonstrated experience assessing risk, needs and protective factors of women & children and safety and case planning to reduce risk and meet immediate needs
  • Excellent communication, interpersonal and negotiation skills
  • Demonstrated interpersonal helping skills and the ability to apply a trauma informed framework to the various presentations of women and children experiencing trauma
  • Demonstrated experience working with women and children presenting with complex needs and behaviours (e.g. trauma, substance abuse, mental health, parenting issues, disability) and/or from CALD or indigenous backgrounds in crisis accommodation & safe house settings
  • Demonstrated knowledge of the impacts of family violence and the capacity to apply appropriate theoretical frameworks to practice
  • Demonstrated experience in maintaining records, including case notes and database reporting
  • Experience or demonstrated commitment to 24 hour service delivery and the ability to work rostered business hours and after hours shifts

Experience working with women who have been impacted by family violence, preferably within the sectors of mental health, housing, drug & alcohol or other community service sectors is highly desirable. In addition, experience working within a crisis response model will be highly regarded.

How to apply for this job

This job ad has now expired, and applications are no longer being accepted.