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Intake and Referral Officer - Southern Sydney Women's Domestic Violence Court Advocacy Service

Sutherland Shire Family Services Inc.

The Organisation

Sutherland Family Services aims to support and strengthen the capacity of families within our community by providing programs and services which are designed to contribute to the promotion and preservation of safety and well-being to all family members.

The Position

Sutherland Shire Family Services is the service provider for SSWDVCAS in the Sutherland Shire and St. George regions of Sydney. The Local Coordination Point Intake and Referral Officer (IRO) assists the Safety Action Meeting Coordinator in the overall administration and coordination of the Local Coordination Point responsibilities. The IRO works in partnership with the Safety Action Meeting Coordinator and other WDVCAS workers to provide clients with an effective, streamlined service. Within this role you will be able to offer a preparedness to work flexible hours when required. This is a 35-hour week position, fix term contract until 30 June 2020.


The work includes, but is not limited to, the following duties:

  • Assisting the Safety Action Meeting Coordinator to develop and administer policies, systems and processes for the effective operation of the Local Coordination Point and the Safety Action Meeting;
  • Complying with the Safety Action Meeting Practice Manual and the Domestic and Family Violence Information Sharing Protocol;
  • Accepting electronic referrals from the Central Referral Point as well as telephone and paper referrals from government agencies and non-government services;
  • Contacting clients referred to the Local Coordination Point in a timely and appropriate manner to offer a service;
  • Conducting a threat assessment with clients to ascertain current risk status;
  • Undertaking safety planning with clients to address their immediate safety needs;
  • Making warm referrals to a range of agencies and services to assist clients with their ongoing needs, such as counselling, legal advice and representation, accommodation and court advocacy;
  • Liaising with victims in relation to safety action plans developed at Safety Action Meetings and / or appropriate support provided, or arranged, by the Local Coordination Point;
  • Developing and maintaining strong working relationships with key WDVCAS partners including NSW Police Force, Local Courts, legal representatives and referral agencies, in order to facilitate client access to those agencies and services;
  • Liaising with the Safety Action Meeting Coordinator regarding clients at serious threat to ensure these clients are placed on the agenda for the next Safety Action Meeting; and
  • Fulfilling data entry and reporting requirements for the WDVCAP Database and the Central Referral Point in line with the WDVCAP Service Agreement and the WDVCAP Policy Manual as needed

Selection Criteria

Essential Criteria:

  • Demonstrated understanding of the dynamics, complexities and legal and social welfare consequences of domestic violence;
  • Demonstrated understanding of the criminal justice response to domestic violence including Apprehended Domestic Violence Order (ADVO) applications and criminal prosecutions and related legal matters such as family law, care and protection, migration and victim’s compensation issues;
  • Demonstrated understanding of the particular needs of and challenges faced by clients from diverse communities, especially ATSI and CALD clients;
  • Demonstrated ability to engage effectively with clients in crisis and provide appropriate, trauma-informed support;
  • Ability to deliver services in accordance with the WDVCAS Service Agreement, WDVCAP Principles, Policies and Standards and other operational documents;
  • Sound organisational and administrative and management skills;
  • Ability to implement service delivery strategies aimed at ensuring the relevance, accessibility and responsiveness of Local Coordination Point services to a diverse range of women and children;
  • Excellent communication skills, particularly in negotiation, advocacy and conflict resolution; and
  • Demonstrated knowledge of and an ability to work effectively with interpreter services and other support services for victims with specific needs.

Desirable Criteria:

  • Knowledge of appropriate referral agencies in service area.
  • Knowledge of and an ability to work effectively with interpreter services.

The successful applicant will benefit from excellent ongoing professional development opportunities, a flexible family-friendly working environment and an attractive remuneration package with a tax free salary component. You will be employed under the SCHADS award at level 5.1.

The preferred applicant will be subject to screening in relation to police checks and child-related employment.


The position is accountable to the WDVCAS Coordinator.

Sutherland Shire Family Services considers being a woman is a genuine occupational qualification for this position under s.31 of the Anti-Discrimination Act 1977 (NSW)

How to apply

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