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Team Leader - Disability Services

Melbourne City Mission
  • Fixed-term full-time position available
  • Thornbury location
  • Competitive remuneration package with salary packaging benefits available

About the organisation

We are a leading community support organisation working alongside people to live the life they aspire to, their way, providing a broad range of support in Homelessness, Justice, Disability, Palliative Care, Early Childhood Intervention Services (ECIS), and Early Years and Education service areas. A career with us means you are part of an organisation making a real difference.

Click here to find out more about us!

About the role

This position is suitable for a person that has a positive, progressive and proactive management and leadership style to enhance the team of staff delivering Support Coordination in the Thornbury region.

The Team Leader will provide strong management and leadership to a team of staff delivering Support Coordination, including:

  • Overseeing service delivery performance is in accordance with the business requirements.
  • Leading and managing support coordination staff teams to ensure that service delivery objectives are achieved.
  • Effectively monitoring and managing support coordinator caseloads and allocation of participants
  • Managing and supervising the support coordination that is delivered
  • The Team Leader will also provide support coordination to people with a disability and their families.

About you

  • A relevant tertiary qualification in health, education or community services.
  • Demonstrated experience in leading staff teams to deliver to business activities to the required business standards
  • Demonstrated effective communication and interpersonal skills including the ability to engage effectively with a diverse range of people
  • Demonstrated complaint management and conflict resolution skills
  • Demonstrated experience in providing regular supervision to a staff team
  • Effective time management skills to manage competing priorities
  • Experience in data analysis and reporting to articulate business performance
  • Proficient skills in the use Microsoft Office and other relevant computer applications to efficiently perform the duties of the role.
  • Working knowledge of the Disability Act 2006 and National Disability Insurance Scheme.
  • Please review the position description below for the full duties and key selection criteria.


We offer a competitive remuneration package including an attractive salary, access to tax-effective salary packaging arrangements and supportive work/life balance provisions. MCM recognises the importance of investing in the training, learning and development of our employees.

Our commitment to diversity

At MCM, we embrace differences in gender, age, ethnicity, race, cultural background, disability, religion and sexual orientation. We know that diversity and inclusion helps us to attract, recruit, engage and retain a team of talented people. If you require specific support to apply for this position, please advise the recruiting manager whose contact details are listed in the advertisement. We will work with you to identify the best way to assist you.

Our commitment to safety

MCM is committed to the safety of its clients and employees, taking a zero tolerance approach to violence within the workplace and abuse, including child abuse and abuse of people with disability. All employees are required to comply with the Child Safe Standards.

A full Position Description is attached below.

How to apply

This job ad has now expired, and applications are no longer being accepted.

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