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Psychosocial Support Facilitator

Melbourne City Mission
  • Fixed-term full-time position available
  • Melbourne CBD location
  • Competitive remuneration package with salary packaging benefits available

About the organisation

We are a leading community support organisation working alongside people to live the life they aspire to, their way, providing a broad range of support in Homelessness, Justice, Disability, Palliative Care, Early Childhood Intervention Services (ECIS), and Early Years and Education service areas. A career with us means you are part of an organisation making a real difference.

Click here to find out more about us!

About the role

The Psychosocial Support Coordinator will provide a service that aims to enhance the quality of life, build life skills and ensure access to both mental health and broader health and community services is established and maintained.

The Inner Melbourne Connections Program at Frontyard will provide onsite supports and some assertive outreach activities to identify and engage potential clients.

The role focuses on client service delivery through facilitative and direct care engagement underpinned by the principles of trauma informed care, strengths-based practice and culturally appropriate care.

This role will employ a flexible, individualised approach, working in consultation with clients to identify needs and develop a range of client directed goals.

Care plans and packages developed will promote a community-based recovery model that underpin all mental health and community support services delivered to people experiencing severe and persistent mental illness with complex needs.

Duties include but are not limited to:

  • Provide psychosocial support that is youth-focused, developmentally informed, recovery oriented and collaborative in its approach to supporting the mental health and wellbeing of young people experiencing homelessness.
  • Work collaboratively with clients and the IMCP team to conduct comprehensive assessments to identifying psychosocial needs and goals of young people
  • Develop and implement client-directed, strengths based individual client care plans that promote engagement across supports and services

Skills & experience include but are not limited to:

  • A relevant tertiary qualification or equivalent experience in the housing, mental health, disability or welfare sectors.
  • A sound understanding of the key issues affecting people with multiple and complex needs including mental illness, homelessness, alcohol and other drug issues, health and safety issues and social connections
  • An understanding of trauma informed practice and the necessary engagement skills to develop interventions with young people with multiple and complex needs


We offer a competitive remuneration package including an attractive salary, access to tax-effective salary packaging arrangements and supportive work/life balance provisions. MCM recognises the importance of investing in the training, learning and development of our employees.

Our commitment to diversity

At MCM, we embrace differences in gender, age, ethnicity, race, cultural background, disability, religion and sexual orientation. We know that diversity and inclusion helps us to attract, recruit, engage and retain a team of talented people. If you require specific support to apply for this position, please advise the recruiting manager whose contact details are listed in the advertisement. We will work with you to identify the best way to assist you.

Our commitment to safety

MCM is committed to the safety of its clients and employees, taking a zero tolerance approach to violence within the workplace and abuse, including child abuse and abuse of people with disability. All employees are required to comply with the Child Safe Standards.

Please review the position description below for the full duties and key selection criteria..

How to apply

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