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Volunteer Programmes Officer (paid position)


Employer: Make-A-Wish Australia
Work Type/s: Contract, Full Time
Classification/s: Administration, Project Management, Volunteer Management
Sector/s: Not For Profit (NFP)
Location: Melbourne

Job posted on: 04 February, 2019.
Applications close: No Deadline – please apply as soon as possible

  • 12 Month Contract

Make-A-Wish® Australia makes wishes come true for critically ill kids, building resilience and complementing medical treatment. We’re working hard to make sure that in future, every single child battling serious illness can experience a vital wish journey.

We have an amazing opportunity for a 12 month contract (Full Time) Volunteer Programmes Officer to join the team in Melbourne. Reporting to the Head of Volunteer Programmes, this position is an integral part of the new Volunteer Programmes team, responsible for performing administrative duties supporting the volunteer network.

You will work closely with your team and the wider Make-A-Wish group across Volunteer training, recruitment and retention. You will help support and maintain the volunteer network, building strong relationships and providing exceptional customer service.

You will be the team’s ‘go to’ for anything admin related. With a strong attention to detail and high accuracy, you will love working with people and solving problems. You are a multi-tasking guru and thrive working within a fast paced team, always one step ahead. Your strong communication and relationship building abilities will be paramount and will hold you in good stead for success in this exciting role!

Responsibilities of the position will include:

  • Manage the online training platform ensuring to maintain volunteer profiles and materials
  • Review and process prospective volunteer enquiries
  • Provide regular updates to volunteer branches and volunteering enquiries/ interest
  • Support the Volunteer Programme Coordinator with recruitment needs
  • Undertake the processing of all volunteer applications, providing assistance to branches and staff
  • Execute volunteer recognition program
  • Update and maintain all volunteer records (previous experience using Salesforce ideal)
  • A natural savviness for technology and innovation

Qualifications, Skills and Expertise:

  • Experience within an admin/customer service focused role
  • Strong communication skills
  • Experience in working with volunteers or volunteering yourself
  • Strong organisational and time management skills
  • A positive, helpful approach

In return Make-A-Wish offers the opportunity to help make a life-changing difference for really sick kids and their families - what could be a better motivation?

Make-A-Wish Australia is proud to be a child-safe organisation. Our recruitment practices are strictly adhered to during the application and interview process and include thorough screening to ensure that anyone that joins us at Make-A-Wish aligns with our values and commitment to child safety. Only people with the right to work in Australia may apply for this position.

How to apply for this job

If all of the above has peaked your interest and you have the experience and drive to succeed in a role where you can truly help make a difference, then send through your CV to careers@fibrehr.com.au, using the subject line: Volunteer Programmes Officer application via EthicalJobs, or call Emilie from fibreHR for a confidential discussion on 03 9205 5804.