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Office Administrator

  • Location & Hours: This role is based in Brisbane, 4 days per week one of which must be a Friday.

About knowmore

knowmore is a nation-wide, free and independent community legal centre providing legal information, advice, representation and referrals, education and systemic advocacy for victims and survivors of child abuse. Our vision is a community that is accountable to survivors and free of child abuse. Our mission is to facilitate access to justice for victims and survivors of child abuse, and to work with survivors and their supporters to stop child abuse.

Our service was initially established in 2013 to assist people who were engaging with the Royal Commission into Institutional Responses to Child Sexual Abuse (‘the Royal Commission’). knowmore was established by and operates as a program of the National Association of Community Legal Centres (NACLC), with funding from the Australian Government, represented by the Attorney-General’s Department. knowmore also receives funding under a grant from the Financial Counselling Foundation.

From 1 July 2018 NACLC has been funded to operate knowmore to deliver legal support services to assist survivors of institutional child sexual abuse to access redress under the National Redress Scheme. knowmore assists survivors by providing information and advice about the options available to them, including claims under the NRS, access to compensation through other schemes or common law rights and claims.

knowmore uses a multidisciplinary model bringing together intake officers, lawyers, social workers and counsellors, Aboriginal and Torres Strait Islander engagement advisors and financial counsellors to provide trauma-informed, client-centred and culturally safe legal assistance to clients. Services are provided through a national phone line and face-to-face services in key locations, supported by a comprehensive program of outreach and community engagement across Australia. knowmore currently has offices in Sydney, Melbourne, Brisbane and Perth. 


The main purpose of this role is to support the team by taking primary responsibility for answering the busy main office phone and carrying out administrative activities and other office support tasks for a very busy office.

This role reports directly to the Regional Manager of Client Services who has responsibility for the day to day management of the role.

This role does have a level of direct service delivery responsibilities, the person in this role will have contact with members of the public including existing knowmore clients, as the first point of contact on reception and answering the office telephone number. Therefore, it is expected that the person in this role will have a general understanding of knowmores work and of the needs of knowmore’s clients and act appropriately.  The administrative duties can be extensive and varied from booking hotels and flights to handling legal mail, therefore an applicant with an organised positive, can-do attitude is sought. 

Selection Criteria

  • Maintain a high level of attention to detail in all activities but especially in record keeping, data entry and filing.
  • Maintain high standards of discretion and show ability to handle difficult situations with tact and sensitivity and when appropriate refer to a more appropriate colleague.
  • Maintain a flexible collegial and professional approach to working within a multi-disciplinary team.
  • Maintain ability to work independently and also contribute positively as a part of a team. 


A competitive salary commensurate with the not for profit sector is offered together with the availability of salary packaging to achieve a tax effective total salary package. In addition to being a flexible workplace, knowmore offers 10% superannuation (0.5% above the SGC), a 37.5 -hour working week and 4 weeks annual leave, including annual leave loading, pro rata.

A position description is attached.

How to apply

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