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Customer Service Team Leader


Employer: Diamond Energy
Work Type/s: Full Time
Classification/s: Administration, Green Energy, Green Products & Services, Management, Retail & Hospitality
Sector/s: Business/Private Sector
Location: Melbourne

Job posted on: 17 January, 2019.
Applications close: No Deadline – please apply as soon as possible

As a motivated, up and coming customer service professional, you will be passionate about ensuring our customer experience is maintained in our growing business. This is an opportunity to take the next step in your career and help develop our team.

About Us

We are an electricity retailer with a strong focus on service in an industry facing significant change. We are passionate about renewable energy and provide our customers with a great experience in all aspects of our service delivery. Our growth has created this new role located in the inner-eastern suburbs of Melbourne.

About the Role

We are seeking a candidate for a hands-on role in a growing business. You will be required to supervise and lead the staff across our customer service, sales and retention areas. The key requirements include:

  • Team resource planning, including ensuring all day to day duties adequately covered
  • Recruiting new staff
  • Providing ongoing feedback, mentoring & regular performance reviews of staff
  • Reporting - weekly and monthly
  • Ensuring all procedures & training material maintained
  • Driving process improvement activities within customer service areas & cross business interfaces

Key Criteria:

  • Leadership skills, including emotional intelligence, empathy and assertiveness
  • Understanding of customer drivers
  • Good communication skills, including written & verbal
  • Process focus and continuous improvement ethic
  • Desire to progress in your career

We are seeking a customer service professional with 3 to 5 years that is willing to take the next step in their career.

Experience in a growing business in service related industry would be viewed positively. The position is full time.

How to apply for this job

This job ad has now expired, and applications are no longer being accepted.