Document Actions

Intranet & CRM Support Officer


Employer: drummond street services
Work Type/s: Contract, Part Time
Classification/s: Administration, I.T. & Communication Technology
Sector/s: Not For Profit (NFP)
Location: Melbourne

Job posted on: 15 August, 2019.
Applications close: 28 August, 2019.

drummond street services (ds)

ds is a 130 year old non-for-profit, non-denominational agency. We provide family services, mental health and wellbeing services, relationship counselling, parent support and education for families, children and young people. Our services and our approach to service delivery reflects the diversity of the communities in which we engage. Using public health programming we deliver interventions across the prevention and early intervention spectrum. This includes universal and targeted responses underpinned by multiple disciplines and types of knowledge. Our practices and programs are evidence-based and informed by lived experience through the use of a co-design process.

Please note ds is committed to Child Safety. All short-listed candidates are subject to child safety screening and assessment against the Child Safety Standards as part of our recruitment process. This includes having a valid Working with Children Card and completing a criminal history check. 

About the role

Reporting to the Systems & Data Manager, you’ll be providing support to staff in the use of our CRM and intranet. As a great communicator, you’ll be comfortable engaging with, and training, users of varying digital literacy in the use of digital systems. You will possess an analytical and user-focussed approach to solving technical problems as they arise. You will also have a strong understanding of how these integral systems fit into our staff’s day-to-day work, and the operations of a growing workforce. As an important support to staff, you’ll be confident in taking the initiative as well as taking a consultative approach with managers in ensuring these systems are running smoothly and meeting staff needs.

Key responsibilities

  • Training and support to staff of all levels in the use of our inhouse intranet and CRM
  • Assisting Systems & Data Manager in planning and implementation of CRM and intranet development
  • Administration of CRM and intranet
  • Working with third party IT providers
  • Assist in driving uptake and engagement in intranet
  • Advocate for and assist in the improvement and evolution of intranet and CRM

Skills

  • Engaging and approachable to all levels of staff
  • Analytical thinker
  • Clear verbal and written communication
  • Ability to work with people of varying technical skills
  • Excellent business analysis and problem-solving skills
  • Strong spreadsheet and data reconciliation skills
  • Initiative and ability to work independently, as well as part of a team

Knowledge & experience

  • Experience administrating a CRM or similar system
  • Knowledge of data integrity and its complexities
  • Some experience training people in use of technology and/or digital processes
  • Current Victorian driver’s license

Desirable

  • HTML or CSS knowledge
  • Previous experience writing end user documentation
  • Previous experience in an end-user technical support role
  • Previous experience in internal engagement role

Requirements

A current Victorian driver’s license and willing to travel across multiple premises’ on a regular basis.

As ds is committed to Child Safety, all short-listed candidates are subject to child safety screening and assessment against the Child Safety Standards as part of our recruitment process. This includes having a valid Working with Children Card and completing a criminal history check.

Key Selection Criteria

Applicants MUST address the following selection criteria in your application:

  • Tell us about a time you trained a person or team in the use of a CRM or similar system, how did you support them to understand the system.
  • Tell us about the thought process you take when you are administrating a CRM that will affect an entire workforce. Talk about the steps you would take from start to finish.
  • If you could, what animal would you be and why?
How to apply for this job

All applicants must provide a resume and address all the relevant selection criteria for their application to be considered. Applicants should try to keep their responses to around 300 words per question.

Applications close at 5pm on 28th August 2019. They should be emailed to hr@ds.org.au, using the subject line: Intranet and CRM Support Officer application via EthicalJobs.