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Administration Officer - Client Services

Caxton Legal Centre Inc
  • Classification: Level 3 – Full-time
  • Remuneration: circa $61k plus super and attractive salary packaging options
  • Type: Permanent full-time
  • Ref: ADMIN1002

An opportunity to make a difference

Caxton Legal Centre represents the interests of people who are disadvantaged or low-income earners when they come into contact with the Law. Caxton is seeking an Administration Officer – Client Services to join our Client Services Team. The Client Services team is the first point of contact for clients either in person or by phone. The Administration Officer is a customer facing role, providing the first point of contact with clients. Predominantly, the role is to undertake a basic initial assessment of each client’s social and legal services needs to understand whether Caxton can assist or if a referral to an alternate provider would be more suitable. The role also encompasses general administrative support as required.

Key accountabilities

  • Provide exceptional customer service to all clients ensuring issues are dealt with in a respectful and confidential manner
  • Act as Team Leader on an adhoc basis to ensure Front Desk operates smoothly at all times
  • Triage each client’s social and legal service needs appropriately and escalate as required
  • Undertake conflict checks for clients
  • Collection and input of data to meet reporting requirements as instructed by the Line Manager
  • Distribution of incoming and outgoing mail and deliveries in a timely manner
  • Make diary appointments for clients ensuring collection of all relevant information
  • Working with broader Administration team to provide support as required
  • Ensure the reception area is well presented and well-resourced at all times
  • Assist with filing, retrieval and destruction of relevant files and records

Essential requirements

  • Experience in a customer facing role, with the ability to deal with vulnerable and/or marginalised members of the community
  • A good level of computer literacy and competency in major administration software packages such as Microsoft (Outlook, Excel, Word), Sharepoint and CLASS
  • Good organisational and time management skills
  • Ability to ‘think on your feet' and work independently in the absence of specific instruction 
  • Excellent time management skills and the ability to multi-task and meet relevant deadlines 
  • Ability to appropriately deal with sensitive and highly confidential information with a high level of tact, discretion and judgement 
  • Strong communication skills, particularly in obtaining information from clients

How to apply

This job ad has now expired, and applications are no longer being accepted.

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