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Housing Caseworker

Asylum Seekers Centre

Asylum Seekers Centre (NSW) is a not-for-profit, charity organisation. We provide practical and personal support for people living in the community who are seeking asylum. Our goal is to advocate for a supportive policy and service framework that recognises the rights and needs of people seeking protection in Australia and create a supportive, welcoming community.

As a member of the Casework Program, the Housing Caseworker is responsible for the day-to-day coordination of ASC’s housing service. The primary focus of the role is to manage housing occupancy, assess eligibility and compatibility of clients for the service and ensure properties are maintained to an appropriate standard. The role works in collaboration with other ASC programs such as Health, Employment, Legal and Social Support services.

This is a permanent, full-time position at 38 hours per week based in Newtown. A full position description is attached.


  • Assess and prioritise clients referred for housing assistance through initial and ongoing assessments
  • Coordinate the onboarding of clients into ASC housing properties, including transportation, occupancy agreement signing, WHS induction and exit inspections
  • Working with colleagues, ensure each client supported through the housing service has a case plan that includes goals, timeframes, strategies and an exit plan
  • Ensure all repairs/maintenance requests submitted are responded to in a timely manner according to the priority level indicated
  • Be available to meet with contractors, technicians and volunteer tradesmen at the properties to action repairs
  • Develop and maintain collaborative relationships with tenancy/housing partner agencies
  • Planning and undertaking coordination of ASC housing initiatives and special projects, as required
  • Manage a mixed caseload
  • Provide casework support and advocacy to clients around a range of complex needs including housing, financial support, physical and mental health and access to other services.
  • Assist in providing case study data and statistics for the purpose of Board reports, grants and special projects

Selection Criteria


  • Tertiary qualifications in social work or a related discipline
  • Minimum three years experience in casework (including client assessments, referrals and advocacy and housing management) with marginalised populations, including clients with complex needs
  • Experience in assessing client eligibility for housing services and considering client compatibility within the properties
  • A sound understanding of issues related to tenancy and residential safety including housing and/or tenancy agreements, maintenance, rental payment and entry/exit of tenants
  • Ability to work independently and with strong skills in time management and organisation
  • Experience of working in partnership with other agencies to meet client needs and make effective and appropriate referrals
  • Ability to work cooperatively in a multidisciplinary team comprised of employees, volunteers and students
  • Excellent oral, written, cross-cultural and interpersonal communication skills
  • Proficiency in using computer systems, electronic databases and electronic filing systems. Experience with Google systems an advantage.
  • Possession of a current NSW driving license


  • Experience in the housing or homelessness sector.
  • Experience working with asylum seekers, refugees or internally displaced peoples.
  • Experience in supervising student placements or volunteers.

How to apply

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