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Service Coordinator

Employer: abrs
Work Type/s: Full Time
Classification/s: Aged Care & Seniors’ Rights, Care & Support Work, Disability Services, Management
Sector/s: Not For Profit (NFP)
Location: Sydney

Job posted on: 10 July, 2019.
Applications close: 10 July, 2019. (Expired)

The Organisation

Our client is an established Aged Care Service and Disability (NDIS) provider looking for Community Care Professional to lead a team of 30 community support professionals delivering home and community based. The community support professionals are an integral part of their service and who they are. They are seeking a person who will be able to support, empower and develop their team of community care professionals as their next Service Coordinator.

The Role

Service Coordinator will be based in a dedicated team in the Inner West. You will be completing a wide range of tasks such as:

  • Manage a team of community support professionals delivering home and community services based.
  • Rostering for community support professionals
  • Leadership for community support professionals
  • Identify hiring needs for new staff and assist with the recruitment process
  • Run team meetings in the community
  • Handle and resolve staff complaints
  • Risk management and WHS
  • Monitor Service Delivery
  • Liaise with managers, support coordinators, operations and HR.
  • Identify skill development and general training needs for the community support professionals

The Successful Candidate

  • Leadership skills and proven relationship management skills
  • Ability to support staff over the phone and in-person
  • Negotiation skills with high level of verbal and written communication skills including skills for computer literacy skills
  • Identify training needs of community support professionals and implement trainings
  • Attention to detail with ability to do similar tasks on a regular basis
  • Experience in doing risk assessments and risk minimisation strategies
  • Delivering and/or coordination home and community services
  • Compliance checking for the community support professionals
  • Understanding of care plans and service delivery requirements
  • A sound geographical understanding of Sydney
  • Ability to work effectively, efficiently and accurately and prioritise workloads
  • Australian Driver License


  • Tertiary Qualification – Human Services, Social Science, Social Work or related field
  • Experience managing a team of community workers
  • Rostering experience
  • Workforce planning experience
  • Internal Recruitment experience
  • 1 year + previous management the disability, health/aged care, not for profit, or community services sector.

On Offer

  • Permanent Position
  • Office and community-based role that plays an integral role in supporting field staff
  • A great opportunity for the right candidate to have their career start in community services.

Work for a well-established Aged Care Service and Disability (NDIS) provider that is well respected in the community and become an integral part of their team.

How to apply for this job

This job ad has now expired, and applications are no longer being accepted.