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Helpline Advisor

Dementia Australia
  • Progressive peak body for dementia
  • Casual opportunities based in North Ryde
  • Attractive salary packaging options

Dementia Australia is a well-known and respected organisation transforming the experience of people impacted by dementia by elevating their voices and inspiring excellence in support and care free from discrimination.

We are currently seeking a Helpline Advisor in a casual capacity to be based within our National Dementia Helpline team at North Ryde. You will be supporting the wider community by providing telephone and online information, brief counselling and support services about dementia and memory loss to people with dementia, their families, carers and to health/allied health professionals.

To be successful in the position, you will meet the key selection criteria, be a team player and show an absolute commitment to the delivery of high quality dementia services and support.

Key Selection Criteria:

  1. Registration with, or eligibility for membership of, a relevant professional body or association (e.g. Australian Health Practitioner Regulation Agency, Australian Counselling Association, Australian Association of Social Workers or Psychotherapy and Counselling Federation of Australia)
  2. Proven experience in the provision of telephone counselling services
  3. Understanding of community health services, aged care sector and NDIS
  4. Knowledge of dementia and its’ impact on people diagnosed with dementia, families and carers
  5. Excellent verbal, interpersonal and written communication skills, including well-developed case note, and record keeping skills
  6. Experience of working independently and as a part of a team
  7. Computer literacy across a range of relevant applications, including Microsoft Office, word processing and Outlook

Essential: Relevant qualifications e.g. counselling, nursing, psychology, social work or occupational therapy and eligibility for membership of related professional association and contact centre experience.

In return, you will be offered a flexible and supportive work environment as well as a number of attractive staff benefits.

For role enquiries, please contact our Helpline Team Leader Almaza Convery on 02 9888 5417.

How to apply

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