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Senior Researcher - Kids Helpline and Virtual Services

  • Values based Not For Profit Organisation
  • Join a diverse team with a shared passion for creating positive change
  • Full time, permanent positions based at Milton

At yourtown, we believe every young person has the right to a brighter future and we aim to be part of the solution by delivering services that get results. Our services include Kids Helpline, training and employment services for young people, parent education and specialist accommodation for families. We are one of the largest not-for-profit providers of services for young people in Australia with sites across Queensland, New South Wales, South Australia and Tasmania. The community with yourtown’s Art Unions funds most of what we do. At yourtown you will be part of the solution.

Our Strategy & Research team of thirteen professionals has gained a reputation for excellence in conducting insightful research on contemporary issues faced by youth, and providing influential evaluations on programs aimed at assisting young people and their families. Team members can get involved in Australian Research Centre funded projects and other research partnerships, responses to government inquiries and submissions, and representing yourtown in the media and community.

We currently have two exciting opportunities for Senior Researchers available. These positions will provide the successful applicants with a challenge and variety and the opportunity to work in a collaborative team environment.

As a senior member of our Research and Strategy team, you will be required to provide information and recommendations relating to our organisational strategy and development, client services, and government and corporate relationships to both internal and external stakeholders.

This role (Position Reference 4396) will focus on designing, developing and continuously improving information and data collection systems related to Kids Helpline and our other virtual services. This data is used to inform innovative research, advocacy projects and key organisational publications. Opportunities will also be provided to conduct research and development as well as evaluating services and programs. We are looking for someone with a strong research and/or evaluation background who is particularly passionate about quantitative and qualitative data, sees data analysis as a creative process, can spot interesting data trends and use numbers to help tell the stories to make a big impact for our clients. Proficient in the use of SPSS is desirable.

About you:

Ideally, you have worked in a fast-paced environment; have strong communication skills and the ability to manage multiple projects, competing priorities and stakeholder engagement while maintaining a sound quality of work. You will be motivated, decisive, focussed and flexible, with the ability to be discrete and maintain confidentiality when required.

Above all, a passion for working with young people to help them positively change their lives is essential!

At yourtown our town is your town. We’re all about people, how we work with each other and the hundreds and thousands we care for each year. We take the time to listen, understand and encourage people to find their place. We offer attractive employment conditions including access to salary packaging arrangements and paid parental leave. Find your place at yourtown.

All final applicants for this position will be asked to consent to a Working with Children Check and a National Criminal History Check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.

In line with yourtown's diverse workplace culture, Aboriginal and Torres Strait Islander people are encouraged to apply.

We are currently recruiting another Senior Researcher role, for more information click here.

A full Position Description is attached below.

How to apply

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