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Intake and Referral Officer - Wollongong

Employer: Wollongong Women's Information Service
Work Type/s: Contract, Part Time
Classification/s: Family Services, Social Work, Women's Organisations & Services
Sector/s: Not For Profit (NFP)
Location: Regional NSW

Job posted on: 20 March, 2019.
Applications close: 29 March, 2019. (Expired)

  • Illawarra Women’s Domestic Violence Court Advocacy Service (IWDVCAS)

The Organisation

Wollongong Women’s Information Service (WWIS) provides a range of programs and services which are designed to contribute to the safety and well-being of women in the Illawarra region. WWIS is the service provider for the IWDVCAS in the Illawarra region. 

Wollongong Women’s Information Service considers being a woman is a genuine occupational qualification for this position under s.31 of the Anti-Discrimination Act 1977 (NSW).

The Position

The Local Coordination Point Intake and Referral Officer (IRO) assists the Safety Action Meeting Coordinator (SAM) in the overall administration and coordination of the Local Coordination Point responsibilities. The IRO works in partnership with the Safety Action Meeting Coordinator and other WDVCAS workers to provide clients with an effective, streamlined service. The successful applicant will be required  to work flexible hours. This is a 28 hour per week position, fixed term contract until 30 June 2020.

Accountability: The position is accountable to the WDVCAS Coordinator.


The work includes, but is not limited to, the following duties:

  • Assisting the Safety Action Meeting Coordinator to develop and administer policies, systems and processes for the effective operation of the Local Coordination Point and the Safety Action Meeting;
  • Complying with the Safety Action Meeting Practice Manual and the Domestic and Family Violence Information Sharing Protocol;
  • Accepting electronic referrals from the Central Referral Point as well as telephone referrals from other services and agencies;
  • Contacting clients referred to the Local Coordination Point in a timely and appropriate manner to offer a service;
  • Conducting a threat assessment with clients to ascertain current risk status;
  • Undertaking safety planning with clients to address their immediate safety needs;
  • Making warm referrals to a range of agencies and services to assist clients with their ongoing needs, such as counselling, legal advice and representation, accommodation and court advocacy;
  • Liaising with victims in relation to safety action plans developed at Safety Action Meetings and / or appropriate support provided, or arranged, by the Local Coordination Point;
  • Developing and maintaining strong working relationships with key WDVCAS partners including NSW Police Force, Local Courts, legal representatives and referral agencies, in order to facilitate client access to those agencies and services;
  • Liaising with the Safety Action Meeting Coordinator regarding clients at serious threat to ensure these clients are placed on the agenda for the next Safety Action Meeting; and
  • Fulfilling data entry and reporting requirements for the WDVCAP Database and the Central Referral Point in line with the WDVCAP Service Agreement and the WDVCAP Policy Manual as needed.

Selection criteria

Essential criteria

  • Demonstrated understanding of the dynamics, complexities and legal and social welfare consequences of domestic violence;
  • Demonstrated understanding of the criminal justice response to domestic violence including Apprehended Domestic Violence Order (ADVO) applications and criminal prosecutions and related legal matters such as family law, care and protection, migration and victims compensation issues;
  • Demonstrated understanding of the particular needs of and challenges faced by clients from diverse communities, especially ATSI and CALD clients;
  • Demonstrated ability to engage effectively with clients in crisis and provide appropriate, trauma-informed support;
  • Ability to deliver services in accordance with the WDVCAS Service Agreement, WDVCAP Principles, Policies and Standards and other operational documents;
  • Sound organisational, administrative and management skills;
  • Ability to implement service delivery strategies aimed at ensuring the relevance, accessibility and responsiveness of Local Coordination Point services to a diverse range of women and children;
  • Excellent communication skills, particularly in negotiation, advocacy and conflict resolution; and
  • Demonstrated knowledge of and an ability to work effectively with interpreter services and other support services for victims with specific needs.

Desirable criteria:

  • Knowledge of appropriate referral agencies in service area.
  • Knowledge of and an ability to work effectively with interpreter services.

The successful applicant will benefit from excellent ongoing professional development opportunities and a flexible, friendly working environment. You will be employed under the SCHADS award at level 5.1.

The preferred applicant will be required to have a valid Working with Children Check and complete a National Police Check.

How to apply for this job

This job ad has now expired, and applications are no longer being accepted.