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Service Access Workers x2

Employer: cohealth
Work Type/s: Contract, Part Time
Classification/s: Family Services, Health Care & Allied Health
Sector/s: Not For Profit (NFP)
Location: Melbourne

Job posted on: 16 May, 2019.
Applications close: 02 June, 2019. (Expired)

  • 2x Part time 0.8EFT
  • Fixed Term, until 30 June 2021
  • Based in Niddrie initially, transferring to Footscray
  • Hourly rate $29.44
  • Telephone based work

We may be a little biased, but we love where we work - really! cohealth aims to provide a rewarding work culture that encourages personal and professional growth. We value, reward and recognition, plus we like to have fun together - so yeah, having a great work culture really matters to us here. Benefits of working for cohealth include;

  • Role diversity and outstanding internal career progression opportunities
  • Keep your work-life balance in check with the flexibility of part-time hours
  • Generous salary packaging options, which will significantly increase the value of take-home pay

Two exciting opportunities have emerged, to be a part of our fantastic Service Access Team. A team which is the first point of contact for clients accessing many of our services, as part of their broader Service Coordination journey.

As our Service Access Worker, you'll be instrumental in creating and providing a timely, positive, highly responsive, and seamless experience for clients accessing a range of cohealth services. This consists of telephone based intake services; assisting clients to identify the services they need to maximise their health and wellbeing, assisting clients to understand and navigate health services (including referral to other services as relevant); and the management of appointments for a range of cohealth services.

These roles are suited to applicants who are passionate about working in a rewarding field. You'll be adaptable, capable of dealing with change and enjoy working within a team environment. Your qualifications and skills for the role will consist of:

  • Knowledge of Community Health services, other health, and community services;
  • Highly developed communication skills and ability to relate effectively with clients and staff;
  • Skill to relate to people from diverse social and cultural backgrounds;
  • High level of IT competency including Microsoft Office, and use of client management systems (e.g. TrakCare);
  • Capacity to, plan work priorities to meet the requirements of the position;
  • Ability to establish respectful professional relationships that have clear boundaries with consumers, staff and partner organisations; and
  • Relevant health/human services/community services qualifications or experience.

Who is cohealth?

For more information about cohealth and the services provided, please visit our website:

People accepting employment with cohealth are unable to access our services, some exemptions may apply.

Applications from people of culturally and linguistically diverse backgrounds; equity target groups including women, people with disabilities, people who identify as LGBTIQ; and people of Aboriginal and Torres Strait Islander descent, are encouraged.

The suitable applicant will be subject to the relevant pre-employment checks for appointment to positions (including provision of a valid Working with Children Check clearance number and criminal record history check)

How to apply for this job

This job ad has now expired, and applications are no longer being accepted.