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West Connect Domestic Violence Services Inc.'s logo

Manager - Katoomba

West Connect Domestic Violence Services Inc.
  • To be female is a genuine requirement for these positions under (Section 31 of the Anti-Discrimination Act 1977)
  • Remuneration: $100,000 (including super) + salary sacrificing 

About the business and the role:

Using a feminist framework that acknowledges a gendered analysis of domestic violence, West Connect Domestic Violence Services aims to provide a holistic response to women with and without accompanying children who are experiencing domestic and family violence and related homelessness, emphasising the principles of empowerment, self-determination and an acknowledgement of the dynamics of domestic violence in a political and social context. 

We do this through the provision of direct support, safe accommodation and housing options and programs that aim to create a non-violent community where women and children, regardless of their social and cultural background, age and sexual orientation, will have access to the knowledge and supports needed to take control over their own lives.  West Connect Domestic Violence Services is guided by principles of social justice and equality.

West Connect Domestic Violence Service Inc. (WCDVS) is a not-for-profit organisation.

WCDVS manages four women's refuges in Nepean / Blue Mountains and Blacktown / Hills districts, including one Aboriginal specific refuge. We also provide Outreach support services to women who have experienced domestic and family violence in our Community Hubs at Penrith, Katoomba, Doonside and Rouse Hill.  

Job tasks and responsibilities:

We are seeking a skilled and experienced Manager to oversee the management of our operations and service delivery in the Blue Mountains region located in Katoomba. The Manager is responsible for coordinating staff, day-to-day operations, and the implementation of the organisation's policies and procedures. The Manager will support and resource staff to uphold best practice in their case management practices. The Manager reports directly to the Chief Executive Officer. The position will provide regular supervision to staff in the Crisis and Transitional service hubs.  

Skills and experience:


  • Demonstrated understanding of the issues relating to domestic and family violence
  • Demonstrated experience in resourcing and supporting a skilled and cohesive team to respond effectively to the crisis, transitional and early intervention and prevention of the needs of women and children experiencing Domestic and Family Violence
  • Demonstrated understanding of a trauma-informed approach to support women and children to recover and heal from the emotional and psychological effects of Domestic and Family Violence
  • Experience in maintaining staff support, supervision and staff development needs
  • Understanding and a willingness to work from a feminist framework 
  • Proven ability to work with, and oversee the delivery of casework to women and children with complex needs  
  • Demonstrated ability to develop and maintain networks and linkages within the community and with government agencies to advocate for clients on issues related to domestic and family violence
  • Demonstrated excellent organisational, interpersonal and communication skills
  • Proven ability to effectively manage conflict
  • Understanding of basic IT skills and proficiency in working with Microsoft Office programs
  • Availability to work after hours and on weekends upon request
  • Current NSW driver's licence
  • Access to reliable vehicle


  • Experience working with Aboriginal women in a culturally sensitive manner
  • Previous experience working in a Specialist Homelessness Service
  • Familiarity with housing entitlement systems and procedures
  • Current first aid certificate
  • Telephone / Mobile phone coverage  

How to apply

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