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Web Support Officer

The Australia Institute

About Australia Institute is Australia

The Australia Institute is Australia’s leading progressive independent think tank. We conduct original research that contributes to a more just, sustainable and peaceful society. Our research covers a broad range of economic, social, accountability & integrity and environmental issues, in order to inform public debate and bring greater accountability to the democratic process.

We are looking for a Web Support Officer to provide technical support and maintenance of the Australia Institute’s online web presence and CRM systems.

We are looking for a doer, someone who enjoys working with a high-performing team to get results and create impact.


  1. Provide in-house support for and maintenance of The Australia Institute’s Drupal and NationBuilder websites, including:
    1. creating and modifying custom petition, donation and publication pages, and other web content, and
    2. formatting content and modifying stylesheets and templates.
  2. Provide in-house support for and maintenance of The Australia Institute’s NationBuilder-based CRM, including:
    1. standardising and importing supporter data,
    2. preparing internal reports on supporter numbers and demographics, and
    3. creating and targeting EDMs.
  3. Troubleshooting, and other maintenance as required to maintain the Institute’s web presence and database integrity.
  4. Communicating courteously and helpfully with The Australia Institute supporters and donors to help troubleshoot, answer questions and feedback about the website.
  5. Tracking and reporting monthly and annual metrics for The Australia Institute.
  6. Routinely and securely backing up our websites and databases.
  7. Ensuring Australia Institute online systems and services remain up-to-date, including learning and using new systems or services as needed.
  8. Other duties as required.

Selection criteria

  • Demonstrated experience with HTML and CSS.
  • Demonstrated experience with major CMS platforms, preferably including Drupal.
  • Demonstrated experience with major CRM platforms, including NationBuilder
  • Demonstrated experience with Microsoft Office, including at a minimum good working knowledge of both Word and Excel.
  • Excellent attention to detail.
  • Demonstrated problem-solver and the ability to learn new skills (new software, new online service integration etc.)
  • Ability to think critically about the IT needs of a small, research-focused not-for-profit.


  • Demonstrated experience with JavaScript, Liquid and PHP.
  • Demonstrated experience with Google Analytics.
  • Advanced Excel skills (e.g. VBA).
  • Good copywriting and editing skills.

The position is part-time, on a twelve-month contract, with the possibility for renewal. Salary will be commensurate with qualifications and experience.

Applications are especially invited from women, Aboriginal and Torres Strait Islanders, people of colour, people with disabilities, and other marginalised communities.

How to apply

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