The Salvation Army – Victoria's logo
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The Salvation Army – Victoria's logo

Thrift Shop Business Consultant

The Salvation Army – Victoria
  • Be part of an international not-for-profit iconic organisation
  • Play a pivotal role in enhancing the performance our Corps Thrift Shops
  • Generous salary packaging benefits

The Organisation

The Salvation Army Australia (TSA) is a national Christian movement, united by faith and giving hope where it's needed most.

TSA have been making a significant contribution and impact to Australian communities for over 150 years, working to transform the lives of those in need. In 2018, The Salvation Army became a unified movement in Australia, after operating as two independent territories for 97 years. The overriding objectives to bring together the two territories is to have an aligned vision, united voice, greater impact, increased innovation, stronger partnerships and better stewardship for the communities that they serve.

Corps Thrift Shops are a great place to find fantastic bargains, quality clothing, essential home items and furniture. The shops are either run by volunteers or a combination of employees and volunteers. Profit from sales brings income into the Corps which goes directly to supporting the Army's mission and the local community.

We are looking for an experienced and motivated person who shares our mission and values. If you have the passion and drive to commit yourself to this challenging and rewarding role we invite you to apply for our current vacancy of Thrift Shop Business Consultant.

As the Thrift Shop Business Consultant

In this position you will work alongside dedicated Thrift Shop Managers, Corps Officers and the Victorian Divisional team to enhance the performance and safety of our Corps Thrift Shop business across Victoria.

This role will be based at the Mitcham Divisional Headquarters however travel to metro and regional Victorian areas will be required.

What We Offer:

  • As a registered not for profit organisation in addition to your remuneration you will enjoy generous tax free salary packaging benefits;
  • Employee Assistance Program for you and your immediate family members;
  • Corporate Private Health Insurance rates;
  • Supportive and encouraging team.

The Role

Reporting to the Victorian Divisional Commander, you will be involved in developing and implementing processes to support and heighten the management skills of our Thrift Shop Managers and their teams. Other key accountability areas include:

  • Support Corps Officers and Thrift Shop Managers to deliver our mission and achieve commercial outcomes
  • Resource Corps Officers with tools to hold Managers accountable for planning, setting goals and analysing performance data
  • Improved performance and branding of Thrift Shops
  • Coaching, train and developing the team member’s skills to improve performance.
  • A safe working environment is maintained with stores by actively resolving safety issues in a timely manner
  • Assist in the development and implementation of plans, to deliver outstanding customer service, visual merchandise and effective control of inventory

The ideal candidate will have the following skills and experience:

  • Retail management experience with a proven record of consistent outcomes
  • Retail experience preferably managing in a multi-site/geographically dispersed store environment
  • Ability to understand and effectively explain technical information for training purposes
  • Demonstrated understanding of the stages of the sales process to ensure a positive customer experience
  • Experience in store performance uplift eg. upgrading stores, setting up new stores, relocating stores
  • Excellent relationship building and highly developed communication skills

The Salvation Army is a Child Safe Organisation. All child facing roles will require the successful completion of a Working with Children Check.

All applicants will also be required to undertake a mandatory National Police Check.


This position is full time 38 hours per week, fixed term for 2 years. The role is classified as Award Free.

A full position description is available below.

How to apply

This job ad has now expired, and applications are no longer being accepted.

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