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Pre / Posts Sales Customer Success Consultant - Technical


Employer: Socialsuite
Work Type/s: Full Time
Classification/s: I.T. & Communication Technology
Sector/s: Business/Private Sector
Location: Melbourne

Job posted on: 01 May, 2019.
Applications close: No Deadline – please apply as soon as possible

About the Company

Socialsuite is a global SaaS company at a stage of rapid scale and growth. This is an exciting opportunity to work with and grow its customer base.

Socialsuite’s software helps a diverse range of organisations monitor the effectiveness of their social investment. Its customers include financial institutions, large companies, and Not-for-Profits that want to monitor and fully understand how they impact people.

Our technology platform helps organisations become more socially accountable by allowing them to articulate and report on the social impact they have achieved as a result of funding received from private / philanthropic / government sources.

The Opportunity

This Melbourne-based role involves pre-sales and post-sales onboarding of Socialsuite’s customers, ensuring that they are successful and achieving the most value out of Socialsuite.

  • Pre-Sales
    • Assist the sales team by providing and assisting with demonstrating material
    • Deliver technical demonstrations
    • Conduct initial scoping and requirements gathering
  • Project Management / Customer Relationship
    • Conduct detailed scoping and project plans for customer onboarding and implementations
    • Create, manage and maintain project schedules, budgets and resources
    • Build strong relationships with customers, establishing yourself as a trusted advisor
    • Assist with customer issues or requests
  • Onboarding, Implementation
    • Assist the team with or run customer implementations
    • Assist customers with additional configuration

You will have:

  • At least 12 months project management skills including project timelines and budgets
  • At least 12 months experience administering and implementing Salesforce, Customer Relationship Management platforms, or database systems
  • Have experience in reporting, analytics or BI platforms
  • Be self-driven, organised with a high attention to detail
  • Demonstrate excellent written and oral communication skills
  • Demonstrate excellent relationship building skills
  • Demonstrate ability to thrive in a fast growth, tech startup environment
How to apply for this job

Please email your application to clara@socialsuite.com.au using the subject line: Pre / Posts Sales Customer Success Consultant (Technical) application via EthicalJobs.