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Customer Safeguarding Advisor

Scope (Aust) Ltd

About Scope

Scope’s mission is to enable each person to live as an empowered and equal citizen. We support people with physical, intellectual and multiple disabilities and developmental delays to achieve their goals. Across Victoria, Scope provides services to thousands of people with a disability in more than 100 service locations.

Scope is a registered provider under the NDIS and delivers a range of services including supported independent living, short term accommodation (respite), lifestyle options and therapy.

Scope was recently named on the Australian Financial Review’s 'Top 100 Most Innovative Companies' in Australia and New Zealand.

About the Role

Scope has an exciting opportunity for a Customer Safeguarding Advisor to work within our Safeguarding Team. This position has oversight of operational risk and compliance functions in the context of the impending implementation of the National Disability Insurance Scheme. This will require a revised approach to operational risk and compliance and continual adaptation of organisational systems and processes.

About You

Supporting the Safeguarding Manager in providing advice in relation to incident and complaints management, you will contribute to safeguarding best practice, conduct investigations and prepare responses to complaints escalated to external oversight bodies. You will actively support culture change through the promotion and encouragement of the Customer Safeguarding Framework and work in collaboration with the Customer Service Delivery Managers and team members in the broader Innovation & Service Enhancement Division to support organisational quality and safeguarding systems. 

Scope as an Employer

Successful candidates will enjoy a range of staff benefits including flexibility to suit your work-life balance, continuous development and training, competitive remuneration and salary packaging and purchased annual leave scheme. You will also get the unique chance to work in a sector that is seeing the biggest social reform since the introduction of Medicare.

Take your career on a journey with Scope and work proactively with us to achieve our mission!

Download FilePosition Description

Please note, the successful applicant will be required to hold a Working with Children Check and a Police Check issued in the last 12 months for employment in the Disability sector.  If you have lived or worked for a continuous period of 12 months or more in another country within the last 10 years, a certified International Police Check from that country or countries will also be required.

How to apply

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