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Program Manager - Telecare

Royal Far West

About us

At Royal Far West, we believe that every child has the right to access the services they need to thrive and grow, no matter where they live. From our base opposite Manly beach in Sydney, we provide multidisciplinary health and wellbeing services for children from rural and remote Australia with developmental, behavioural, learning and mental health difficulties. Through our range of programs and innovative service delivery models we are changing the landscape for health services in Australia.

We are passionate about working with our rural and remote children, their families and local service providers to provide high quality services and support that changes trajectories. In joining our dynamic and growing team, you will help us expand and innovate to support over 100,000 country kids to access the care they need and realise their potential.

Royal Far West is committed to creating a diverse environment and is proud to be an equal opportunity employer.

About the role

Telecare for Kids is an innovative program that is leading the way in digital health services for children. This is a wonderful opportunity for a talented, professional individual, who is looking to make a difference, to join the Royal Far West team on our journey of growth and innovation and make a genuine difference in the lives of some of Australia’s rural and remote children.

In your role as Program Manager - Telecare, you will be responsible for managing the delivery of the Royal Far West Telecare for Kids Program, ensuring that it is well resourced, running effectively, and delivering services in line with contracts, performance targets and budget.

You will be responsible for the planning and delivery of the program, in line with RFW’s strategic direction, and the day to day management of the full Telecare portfolio. You’ll play a critical role in ensuring the program is tracking in line with budget, is well resourced and delivering on volume and quality targets.

Key responsibilities

  • Annual and quarterly planning and forecasting for the Telecare program, including setting objectives, volumes and resource needs.
  • Liaise with key internal stakeholders to ensure that resourcing requirements are delivered, ensuring a high quality and customer orientated service delivery.
  • Manage the performance of the Telecare program against volume, finance and quality indicators – overall and for individual service contracts / grants (together with the Service Partnerships team).
  • Lead and support the Telecare Coordination team to create a high performing, positive and supportive culture and strong customer focus, and ensure that scheduling and delivery is on track.
  • Drive and manage the formation of growth and operational strategies for the department in conjunction with key stakeholders
  • Identify and implement initiatives to improve efficiency and quality across the Telecare portfolio.
  • Work with the Service Partnerships and Telecare Coordination teams to prioritise new business opportunities and prepare proposals, as well as supporting existing accounts with access to accurate data for invoicing and reporting requirements.
  • Actively manage the program budget, reviewing monthly financial reports and identifying any actions required to keep the program on budget.
  • Provide regular reporting on program performance, risks and opportunities and drive continued improvement within our programs.
  • Provide guidance on the day to day support and technical delivery and operational issues relating to the Telecare Program

Skills & experience

Essential criteria

  • Tertiary qualifications and experience in management, business, health planning or public health and demonstrated experience in managing complex projects in this sector
  • A minimum of 3 years’ experience in a relevant program or project management role
  • Demonstrated experience in managing a program budget and controlling expenses against revenue with experience setting strategy and end-to-end business planning
  • A track record in delivering on outputs and outcomes on time, to a high standard and in line with budget expectations
  • Superior interpersonal, engagement and relationship building skills with a proven ability to build collaborative relationships with a wide range of internal and external clients, partners and stakeholders
  • Demonstrated understanding of rural and remote communities, service delivery and cultural safety with the ability to exercise judgement, maturity, initiative, and diplomacy in professional approach in these areas

Desirable criteria

  • Experience in managing a telehealth or telecare program or team
  • Experience in the not-for-profit sector
  • Experience managing databases or electronic medical records systems
  • A good understanding of health and education systems
  • A good understanding of technical infrastructure, evaluation techniques and business diligence processes
  • An interest in child development and rural issues

Where we are

Located in beautiful Manly, we can be accessed by bus, ferry or car.

For more information go to https://www.royalfarwest.org.au/contact/Anchor


An attractive commercial equivalent package of $130,000 - $140,000 (including 9.5% superannuation and salary packaging (SP) benefits) depending on experience. Please note the SP amount is an estimate and may change depending on your tax deductions).

Salary packaging

Salary packing allows part of your wages to be paid as a reimbursement of your personal expenses and no income tax is payable on this money. In effect, part of your wage is paid tax free each pay day.

For more information go to: https://www.salary.com.au

Work life balance

At Royal Far West we acknowledge the diverse commitments of our employees outside of work and can offer flexible working arrangements to accommodate the needs of these individuals.

How to apply

This job ad has now expired, and applications are no longer being accepted.

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