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Team Leader


Employer: Relationships Australia Queensland
Work Type/s: Full Time
Classification/s: Family Services, Mental Health & Counselling, Social Work, Management
Sector/s: Not For Profit (NFP)
Location: Brisbane & Gold Coast

Job posted on: 11 September, 2019.
Applications close: 25 September, 2019.

About Us

Relationships Australia Queensland (RAQ) is a leading provider of relationship and family support services. We believe healthy relationships are essential for the well-being of children, families and communities. We are committed to offering the best possible counselling, mediation, education and support services, and are committed to social justice and inclusion. We provide services from more than 30 centres and employ over 400 employees across Queensland.

RAQ is dedicated to promoting work-life balance, and provides flexible working hours, a supportive team environment, paid parental leave and additional benefits such as medical insurance discounts and salary packaging arrangements.

About the Role

We are currently seeking applications for the full-time role (37.5 hours per week) of Team Leader, located at our Spring Hill venue. We are looking for a candidate who is experienced, passionate and dedicated to making a difference. The role is site based and requires someone with strong leadership and organisational skills. We are looking for a person with the ability to prioritise, meet deadlines and support their team to achieve their best.

In this role you will support service delivery of a designated portfolio including leadership of clinical practitioners delivering services to clients. You will be responsible for coordinating and developing a cohesive and high performing team.

You will provide leadership and support to clinical practitioners in the areas of:

  • Complex case management
  • Clinical decision making
  • Duty of care
  • Diary management
  • Performance management.

In the absence of the Regional Manager, this position will also provide back-up operational support to Administration Officers/Family Information Officers in the resolution of issues pertaining to client service delivery and property.

Please note, the successful applicant may be required to work some evenings to meet operational requirements of the role.

About You

To be considered for this, you will have an undergraduate level qualifications in Social or Behavioural Sciences in addition to:

  • Demonstrated experience in driving excellence in service delivery and performance
  • Demonstrated experience in leadership and supporting teams through change
  • Experience in providing case management, consultation and support to clinical practitioners
  • Experience managing a team including performance management, monitoring and review
  • Experience in client service delivery including: Complex case management, assessment, intake and risk screening, case planning, case reviews, co-service delivery and critical incident response
  • Knowledge of current theory and practice relating to the provision of human services.

The salary range being offered is between $71,421 to $82,213 depending upon qualifications and experience and generous salary packaging options are available which will significantly increase the value of take-home pay. Other attractive benefits are available including additional annual leave over the Christmas period, annual leave loading and study leave. In addition, relocation expenses may be available to the successful candidate.

What We Can Offer You

  • Work-life balance and flexible working hours
  • Additional annual leave over the Christmas period, annual leave loading and study leave
  • A supportive team environment and opportunity for professional development
  • Salary packaging options available of up to $15,900, which will significantly increase the value of take-home pay
  • Paid parental leave and additional benefits such as medical insurance discounts

Please visit our website www.raq.org.au/careers or see the attachment below to obtain a copy of the position description.

How to apply for this job

To apply, send us your resume and a cover letter outlining your demonstrated experience in each area. Applications can be submitted by emailing vacancies@raq.org.au using the subject line: Team Leader (tl0919sph) application via EthicalJobs.

Potential applicants are encouraged to contact Lea-Anne Meehan on 0438 763 829 or LMeehan@raq.org.au for further information on this role.

Applications close at 4pm on 25 September 2019.

Supporting materials  HR - PD - Team Leader.docx