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Family Information Officer - Upper Mount Gravatt

Relationships Australia Queensland

About Us

Relationships Australia Queensland (RAQ) is a leading provider of relationship and family support services. We believe healthy relationships are essential for the well-being of children, families and communities. We are committed to offering the best possible counselling, mediation, education and support services, and are committed to social justice and inclusion. We provide services from more than 30 centres and employ over 400 employees across Queensland.

RAQ is dedicated to promoting work-life balance, and provides flexible working hours, a supportive team environment, paid parental leave and additional benefits such as medical insurance discounts and salary packaging arrangements.

About the Role

We are currently seeking applications for a Family Information Officer who will be based at our Upper Mount Gravatt venue, but will require the ability to also travel to our Chermside and Springhill venue as required. This position will provide backfilling for our administration teams at all three sites in the Brisbane Region. This is a Permanent part-time role (25.5 hours per week).

The purpose of this position is to assess the needs of RAQ clients, provide quality information, and refer them to appropriate services within the Family Relationship Centre (FRC), other RAQ services, and to relevant external service providers.

The key responsibilities of this position include:

  • Conduct a brief assessment and screening of the client’s needs in order to make appropriate referrals, provide quality information and make client bookings
  • Provide clients with information about the services RAQ provides, as well as other services available to them in the community
  • Maintain appropriate financial records and, where required, pay creditors and follow up unpaid client accounts
  • Provide administrative and general office support to the venue, including typing and photocopying as required
  • Provide backfilling support to our administration teams at three Brisbane region venues; Upper Mount Gravatt, Springhill and Chermside.

Work days/hours will be negotiated with the successful applicant, however please note that the position holder will be required to work an evening shift (12pm to 8pm) up to once a week, with some flexibility needed in order to meet business requirements.

About You

To be successful in this position, you will have experience in client service and/or administration, and experience working effectively in a high volume team environment. You will also have experience in engaging proactively and respectfully with clients of diverse backgrounds (Aboriginal & Torres Strait Islander, Culturally and Linguistically Diverse, low socioeconomic status, people with disabilities and people of diverse bodies, genders and sexualities). A relevant vocational or tertiary qualifications (e.g. Certificate III or above in Business Administration) is highly desired. In addition, you will have highly developed interpersonal and communication skills, both written and verbal and be competent in computer use (Microsoft Office, email, web based programs) and have the ability to learn new programs and applications.

The salary being offered is circa $44,536 to $55,063 per annum (pro rata for part-time), to be negotiated depending upon qualifications and experience, plus superannuation and generous salary packaging options where eligible which will significantly increase the value of take-home pay. Other attractive benefits are available including additional annual leave over the Christmas period, annual leave loading and study leave.

What We Can Offer You

  • Work-life balance and flexible working hours
  • Additional annual leave over the Christmas period, annual leave loading and study leave
  • A supportive team environment and opportunity for professional development
  • Salary packaging options available of up to $15,900, which will significantly increase the value of take-home pay
  • Paid parental leave and additional benefits such as medical insurance discounts

Please visit our website www.raq.org.au/careers or see the attachment below to obtain a copy of the position description.

How to apply

This job ad has now expired, and applications are no longer being accepted.

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