Customer Support Officer

Imagine a world of resilient people and connected communities

That's Living & Learning Nillumbik's vision for the people and communities we work with, and we'll get there by working together with individuals, local communities and government to create a range of opportunities where people share, learn and connect.

Living & Learning Nillumbik works within a community development framework to:

• Provide local opportunities for people to belong, link to resources, gain knowledge and skills and discover pathways to further learning or employment
• Organise and deliver a wide range of recreational and social programs
• Deliver and award nationally-recognised training qualifications for Council (Registered Training Organisation No. 3989).

We are seeking a highly motivated Customer Service Officer to be an integral part of the Living & Learning Nillumbik team.

Key responsibilities will include:

• Providing high levels of customer service as the first point of contact at reception.
• Communicating services available at all 3 centres to enhance the customer’s knowledge of how they can connect with Living & Leaning and providing referrals as required.
• Administering the student management system through accurate data collection, data entry, report production and providing support to users/participants as required.
• Contributing to the ongoing operational efficiencies of the team through the provision of a continuous improvement mindset.
• Providing administrative support to the community programming team.

To be successful in this role you will have:

• Certificate in Officer Administrator or similar, and/or previous experience in office administration and customer service, preferably in a learning environment.
• Highly developed communication skills including listening, verbal, written, spelling and grammar.
• Good problem solving skills in relation to administration functions, and the ability to quickly understand and implement new ideas, concepts and processes and make appropriate referrals.
• Highly developed time and organisational skills, and demonstrated ability to work independently, with initiative and effectively as part of a team.

This is a 3 month temporary part-time (0.8 EFT negotiable) Band 4 position, with a possibility of permanent on-going.