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Customer Support Officer

Employer: Nillumbik Shire Council
Work Type/s: Contract, Part Time
Classification/s: Administration
Sector/s: Local Government
Location: Melbourne

Job posted on: 18 January, 2019.
Applications close: 30 January, 2019. (Expired)

Imagine a world of resilient people and connected communities

That's Living & Learning Nillumbik's vision for the people and communities we work with, and we'll get there by working together with individuals, local communities and government to create a range of opportunities where people share, learn and connect.

Living & Learning Nillumbik works within a community development framework to:

  • Provide local opportunities for people to belong, link to resources, gain knowledge and skills and discover pathways to further learning or employment
  • Organise and deliver a wide range of recreational and social programs
  • Deliver and award nationally-recognised training qualifications for Council (Registered Training Organisation No. 3989).

We are seeking a highly motivated Customer Service Officer to be an integral part of the Living & Learning Nillumbik team.

Key responsibilities will include:

  • Providing high levels of customer service as the first point of contact at reception.
  • Communicating services available at all 3 centres to enhance the customer’s knowledge of how they can connect with Living & Leaning and providing referrals as required.
  • Administering the student management system through accurate data collection, data entry, report production and providing support to users/participants as required.
  • Contributing to the ongoing operational efficiencies of the team through the provision of a continuous improvement mindset.
  • Providing administrative support to the community programming team.

To be successful in this role you will have:

  • Certificate in Officer Administrator or similar, and/or previous experience in office administration and customer service, preferably in a learning environment.
  • Highly developed communication skills including listening, verbal, written, spelling and grammar.
  • Good problem solving skills in relation to administration functions, and the ability to quickly understand and implement new ideas, concepts and processes and make appropriate referrals.
  • Highly developed time and organisational skills, and demonstrated ability to work independently, with initiative and effectively as part of a team.

This is a 3 month temporary part-time (0.8 EFT negotiable) Band 4 position, with a possibility of permanent on-going.

How to apply for this job

This job ad has now expired, and applications are no longer being accepted.