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Relationships Coordinator

Employer: Northside Community Service
Work Type/s: Full Time
Classification/s: Aged Care & Seniors’ Rights, Social Work, Disability Services
Sector/s: Not For Profit (NFP)
Location: Canberra & ACT

Job posted on: 12 June, 2019.
Applications close: 28 June, 2019.

About the role

The Coordinator – Client Relationships is responsible for client engagement and entry into Northside Aged Care and Inclusion programs with a particular focus on the services delivered under the Commonwealth Home Support (CHSP), the Home Care Package (HCP) and Veterans' Home Care (VHC) programs.

The position works closely with the Operations & Social Inclusion teams with the aim of ensuring all individuals accessing the programs have a seamless, respectful and positive experience from initial enquiry through to the commencement of services, monitoring of delivery and client feedback.

We are looking for an exceptional person who has extensive experience working in client centred model of practice. This person will be able to work collaboratively, have a strong understanding of sector reforms and demonstrated knowledge of the needs and issues faced by individuals who are ageing/or live in complex situations. This person will be the key point of contact for all initial enquiries, new referrals and as such will develop strong working relationships with referral agencies and other community organisation teams.

How to apply for this job

A copy of the Position Description including all other Key Responsibilities and Selection Criteria can be found by emailing:

Please forward a cover letter, your CV, and a document addressing the Selection Criteria to: using the subject line: Relationships Coordinator application via EthicalJobs.

Northside Community Service is an Equal Opportunity Employer. We value diversity and inclusion and actively encourage applications from Aboriginal and Torres Strait Islander people, people with a disability, people from CALD and LGBTIQ communities.

For any further information on this position, please direct your enquiries to the Human Resources team on phone (02) 6171 8000 or via email