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Housing Officer

Mission Australia
  • Seeking an organised Housing Officer to join our Blacktown Housing team
  • Competitive remuneration with additional salary packaging benefits
  • Make a meaningful difference to the lives of Australians in need

About us:

Mission Australia is a non-denominational Christian charity that has been helping vulnerable Australians move towards independence for more than 160 years.

Every day we support people nationwide by combatting homelessness, assisting disadvantaged families and children, addressing mental health issues, fighting substance dependencies and much more. We are generously supported by our funders, partners and tens of thousands of everyday Australians, who make the work of our tireless volunteers and staff possible.

Mission Australia is committed to keeping children and young people safe with zero tolerance of harm or abuse, and expect all our employees and volunteers to reflect this commitment. 

Mission Australia Housing (MAH):

Mission Australia Housing is an established and progressive, Tier One National Community Housing provider of social and affordable housing and also provides both tenancy and asset management services for a number of third party organisations and private investors.

We seek to offer a pathway away from homelessness by providing good-quality housing that enable people to participate in their communities.

Your opportunity:

We are seeking an organised and experienced Housing Officer to join our established tenancy management team in the heart of Western Sydney.

In this pivotal position, you’ll be instrumental in delivering a wide range of tenancy and property management services to clients on low to moderate incomes and clients with complex needs.

Reporting to the Regional Leader and the Team Leader, you will be the leading force managing complex cases and tenants in the bid to make a difference in the lives of Australians in need.

Your key responsibilities will be to:

  • Lease vacant properties by conducting signups for tenancies ensuring that all required documentation are thoroughly and accurately completed
  • Work with tenants to assist and support them in sustaining their tenancies
  • Carry out property inspections of all properties periodically and as needed
  • Attend court/tribunal hearings where necessary to represent the interest of the organisation
  • Ensure tenancy and property records are kept up to date and information meets the organisations and Regulatory standards 
  • Maintain positive relationships with external and internal stakeholders
  • Actively contribute to developing and implementing strategies that connect tenants to additional support

Requirements for success:

  • Tenancy experience within the real estate industry or social housing/community housing providers
  • Demonstrated experience working with vulnerable client groups and understanding of the needs of people on low incomes
  • Excellent initiative, the ability to work autonomously and the drive to achieve set KPIs
  • Open and flexible work style and the ability to work in a fast-paced environment  with changing workloads
  • Exceptional time management, organisational ability and prioritisation skills  
  • Ability to travel within Greater Western Sydney region (Blacktown to the Blue Mountains)
  • Excellent written and verbal communication and influencing skills 
  • Experience with Microsoft Office products such as Word, Outlook and Excel
  • Ability to build trusting relationships with internal and external stakeholders at all levels
  • Current Driver’s License and a WWCC are essential and a Senior First Aid Certificate

As Mission Australia Housing is on an exciting journey of change, your Community Housing experience along with your initiative and goal oriented approach will see you succeed!

Culture & benefits:

A career with Mission Australia will offer you rewarding experiences, opportunities for advancement and the chance to make a difference to the lives of Australians in need. We have an innovative and friendly culture guided by our values of compassion, integrity, respect, perseverance and celebration.

To ensure our employees feel valued, supported and celebrated, we provide a range of employee benefits including:

  • Salary packaging of $15,900 in tax-free pay per year (details via Advantage)
  • Discounted childcare rates with participating centres
  • Parental leave and the ability to purchase additional annual leave  
  • Generous discounts with hotels, travel insurance and major retailers
  • Volunteering opportunities and flexible workplace practices
  • Free, confidential counselling services via our EAP
  • Discounted health care with Medibank Private

Diversity & inclusion:

Mission Australia is an inclusive employer. We celebrate our diversity and strive to reflect contemporary Australian society and all the communities in which we work, in order to better serve our clients. We welcome and encourage applications from Women, Aboriginal and Torres Strait Islander people, Culturally and Linguistically Diverse people, People with Disability, Sexually and Gender Diverse people, people with lived experience of adversity and from people of all ages.

How to apply

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