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Telephone Counsellor - Work at Home


We're passionate about nurturing careers.

We support new innovation and thinking, and openly collaborate and share new ideas. We're healthy and active in our lives and wellbeing is encouraged at every level.  Our people play an important role in the future of health and healthcare and we believe that working together, we're stronger.

About Us 

We are Medibank – an integrated healthcare company providing private health insurance and health solutions to 3.7 million Australians. As we work towards our goal of Better Health For Better Lives for all Australians, we value the knowledge and contribution of Aboriginal and Torres Strait Islanders. We are working hard to create an inclusive workplace and we believe in developing Indigenous careers.

The Opportunity

As a Counsellor with Medibank, you will play a part in helping some of the most vulnerable people in our community. In this rewarding role, you will be able to create positive change by assisting people experiencing emotional distress as a result of depression, anxiety, domestic violence or sexual assault through various programs.

You will work from your home and initially be trained to take calls from one program and then crossed trained across our other programs.

This gratifying role encompasses the following:

  • Virtual at home training (2 weeks)
  • Use of technology to complement strong clinical assessment skills 

We will also support you with ongoing education, coaching, and supervision. You will always feel part of the team no matter where you are based.

About You

You are an experienced Counsellor with a minimum of two years full time counselling experience and a demonstrated ability to work in a strength based, solutions focused framework or trauma informed practice.

You have one of the following relevant qualifications:

  • A tertiary degree in a relevant discipline in social science, social work, welfare studies, psychology or counselling OR
  • A tertiary degree and post graduate degree or diploma in a relevant discipline (eg: social work, welfare studies, psychology or counselling)

Other requirements include:

  • Experience working with victims and survivors of trauma, sexual assault and domestic or family violence would be a distinct advantage.
  • Experience in counselling for depression and anxiety
  • Intermediate IT skills - comfortable navigating software, typing and talking at the same time.
  • Active landline and suitable internet connection 
  • Private room/space which can be used for your home office set up
  • Be able to commit to work a minimum of 15 to 37.5 hours a week
  • Be available to work for primarily night shifts
  • Proof of application of a working with children check 

What we offer

In return for your hard work, we offer a range of great benefits. Furthermore, we take the health and wellbeing of our employees seriously, offering flexible working conditions and encouraging wellbeing at all levels of life.

We’re committed to supporting better accessibility for our customers and our people. You can find out more about Medibank’s Accessibility and Inclusion Plan here. If we call you to discuss the role you’ll also get the opportunity to chat about any adjustments.

A career at Medibank adds up to more. More achievement. More progress. More passion and more innovation for health.

How to apply

This job ad has now expired, and applications are no longer being accepted.

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