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NDIS Senior Coordinator of Support - Alice Springs

Employer: Mental Health Association Central Australia
Work Type/s: Contract, Full Time
Classification/s: Disability Services, Health Care & Allied Health, Mental Health & Counselling
Sector/s: Not For Profit (NFP)
Location: Regional NT

Job posted on: 14 January, 2019.
Applications close: 30 January, 2019. (Expired)


Established in 1992, MHACA leads the way in psychosocial support services and educational programs aimed at enhancing the mental health and wellbeing of people living in Central Australia.

Through a diverse range of programs, we make a difference in the lives of people with a mental illness by supporting participant-driven mental health recovery and assisting communities and organisations to actively improve mental health and well-being.

MHACA has grown from a small advocacy group to a well-established organisation with a strong presence and reputation in the community, delivering a range of services:

  • Individual support to people experiencing mental illness
  • A drop-in centre, group activities and peer support
  • Mental health promotion to reduce stigma and raise community awareness
  • Care Coordination
  • Assistance for people with mental health difficulties who are homeless or at risk of
  • Programs to strengthen the capacity of communities to respond to those who are
  • Training in mental health first aid and suicide intervention
  • Advocacy for improved services at local, state and national levels.

Significant change is underway to position the organisation effectively and ensure that participants are well-prepared for the transition to the NDIS. MHACA aims to be a service of choice for people requiring supports in relation to mental health difficulties under the scheme. We are committed to delivering high quality services that are based on recovery principles and assist people to regain a sense of purpose, meaning and enjoyment in their lives.

Position summary

MHACA’s Support Coordination Team assists NDIS participants with mental health difficulties and permanent and significant disabilities to access quality formal and informal support services in their community. The Senior Coordinator of Support will have responsibility for establishing and maintaining a positive collaborative relationship with the participant. They have responsibility for ensuring the participant is linked to the services and supports that will allow them to achieve the goals articulated in their NDIS Plan. The Senior Coordinator of Support will actively be involved in the development, implementation, monitoring, review and reporting of participants programs with key stakeholders.

Participants are supported and encouraged to have control and choice over how, when and where those supports are provided. Coordinators of Support are employed to facilitate this process and help participants and their families seek opportunities to build capacity to enable them to reach greater levels of independence and improved quality of life.


  • Identify and coordinate a range of service providers and supports to meet the identified needs of the participants accessing NDIS.
  • Support NDIS participants to build capacity to coordinate their NDIS plans and ensure support is focused on their goals and plans.
  • Actively engage in the development, monitoring, review and reporting of participant’s NDIS Implementation Plans and sharing progress with key stakeholders.
  • Ensure that appropriate resources are available to achieve the agreed service delivery and related tasks.
  • Build capacity for participants and families enabling them to have greater levels of independence and resilience.
  • Build NDIS capacity for participants and family to understand and navigate service systems.
  • Monitor expenditure and support participants to remain informed about their rate of expenditure and the potential effects.
  • Maintain up to date accurate and comprehensive participant records and documentation in accordance to legislative requirements.
  • Liaise with and report as required to NDIA in relation to NDIS participants and their plans.

Selection criteria


  1. Relevant tertiary qualification or diploma with community services experience.
  2. Extensive experience in the provision of support, coordination and advocacy for persons who have a disability or live with mental illness.
  3. A demonstrated person-centred, recovery-focused, strength-based approach to participant care.
  4. The ability to work effectively and empathetically with individuals from diverse backgrounds, cultures and abilities.
  5. Well-developed interpersonal skills including the use of active listening, empathy, social awareness and emotional intelligence in all communications. Writes clear, accurate and informative reports.
  6. Demonstrated strong time management skills, including the ability to prioritise competing tasks.
  7. Demonstrated ability to use analysis and creativity to solve problems, and resilience in handling the challenges and pressures which these service system difficulties can bring.
  8. The ability to liaise with multiple stakeholders and navigate systems to negotiate positive outcomes for participants.
  9. NT Drivers Licence.


  • Demonstrated knowledge and understanding of NDIS and how it interfaces with eligible participants in the scheme.
  • Sound knowledge of NDIS Support Coordination responsibilities and the NDIS Price Guide.

The successful applicant will be required to undergo a National Police and Working with Children Check.

A full position description is available below.

How to apply for this job

This job ad has now expired, and applications are no longer being accepted.