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Client Advocacy Representative


Employer: Lives Lived Well
Work Type/s: Casual
Classification/s: Advocacy & Campaigns, Alcohol & Other Drugs, Mental Health & Counselling
Sector/s: Not For Profit (NFP)
Location: Brisbane & Gold Coast

Job posted on: 12 February, 2019.
Applications close: 26 February, 2019.

  • Achieve work/life balance
  • Work for a dynamic, family-friendly and inclusive organisation.
  • Be the voice of the client
  • Be able to influence services and support growth
  • Casual position

We are seeking a Client Advocacy Representative to provide feedback, advice and input in the development of LLW services.

About Lives Lived Well (LLW)

Our story is one of collaboration in which many people work together to help others live their lives well, free from the harm of drugs and alcohol. We're a dynamic, not-for-profit organisation with a team of almost 400 people, delivering innovative and accessible support services across Queensland and regional New South Wales.

We are committed to supporting the wellbeing of our staff by fostering a flexible, family-friendly work culture. We provide multiple wellbeing days off each year, in addition to annual leave. As an employee of a registered charity, you can increase your take home pay by salary sacrificing everyday expenses, meals and entertainment.

About the role

We are looking for a passionate and energetic Client Advocacy Representative, on a casual basis, that will from part of the Client Advocacy Panel that will include the Group Clinical Services Manager for Queensland. This panel provide real time feedback to inform and improve LLW services.

The successful person will provide feedback, advice and input in the development of LLW service policy, planning, design and strategy, drawing from previous client or carer experience.

You will also.

  • Assist in the development of organisational strategies that ensure client needs are well considered in the ongoing design and development of LLW services for people with alcohol and drug and mental health concerns
  • Review, provide feedback and recommendations on draft service policy Form and develop partnerships with key stakeholders and facilitate the intake and assessment process
  • Provide advice and recommendations on the design of new program, services, publications and buildings to best meet client needs

What you will bring to the role:

  • Experience, either professionally or personally, with alcohol and other drugs and mental health issues (preferably through an LLW service)
  • Able to provide personal experiences when representing LLW-interests at both internal and external events.
  • Able to consider, understand and advocate on behalf of client's needs.
  • Well-developed interpersonal, engagement, analysis and communication skills.
  • Demonstrated capacity to work independently, and collaboratively with staff from a diverse range of disciplines.

Lives Lived Well is an equal employment opportunity employer. We encourage applications from a diverse range of social, cultural and gender backgrounds that reflect our community including First Australians.

How to apply for this job

We're passionate about the possibilities! If you are too, obtain a Position Description or apply for this job by going to: liveslivedwellcareers.org.au and entering ref code: 4567535.

Applications close 26 February 2019.

For more information about the role please contact Julie Fox (Group Clinical Services Manager QLD) at Julie.fox@liveslivedwell.org.au using the subject line: Client Advocacy Representative enquiry via EthicalJobs.

Confirmation of employment will be subject to candidate's possession of a completed Australian Criminal History Check.