- Full Time
- Communications and Marketing, Executive and Senior Management, Management, Disability Services
- Not For Profit (NFP)
- Job posted on: 12 Aug 2019
- Applications close: 26 Aug 2019 (expired)
Our client is a high profile Western Australian human services sector organisation, operating a substantial and diversified service delivery focused business with a workforce of over 550 people.
The newly created role of Chief Customer Officer (CCO) is an executive leadership team position and will report to this organisation’s CEO. Its primary focus will be across all client and customer value propositions, analysing client/customer groups, understanding their needs, developing value propositions and tracking outcomes to measure success.
It will therefore require exemplary leadership of the design, delivery and enhancement of strategies across the many touchpoints and interactions this organisation has with its stakeholders.
This will be achieved by driving innovative service delivery design, ensuring that services are responsive, customer-centric, inclusive, accessible and easy to navigate. Consequently, experience in understanding and mapping the needs of customer, client and stakeholder segments and tracking these metrics to measure success is important.
Marketing and communications, branding and fundraising will all be part of the CCO’s portfolio. It is envisaged that the ideal candidate for this role will have already excelled in a similar customer focused, change leadership position within a large service based organisation. You will enjoy the challenge of simultaneously bringing a broad range of projects to fruition and be adept at developing partnerships, alliances and collaborations.
Importantly, you will be a leader who is passionate and experienced in developing high performing, empowered and engaged teams.