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Supporter Relationships Administrator


Employer: Greenpeace Australia Pacific
Work Type/s: Full Time
Classification/s: Administration, Advocacy & Campaigns, Environment & Sustainability
Sector/s: Not For Profit (NFP)
Location: Sydney

Job posted on: 18 September, 2019.
Applications close: 01 October, 2019.

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The role:

We are looking for an enthusiastic and committed Supporter Relationships Administrator to join us in campaigning for a healthy and just planet.

As Greenpeace does not accept any funding from corporations or governments, we are reliant on the support of individuals for all the funds needed to carry out our environmental campaigns. The Supporter Relations Team is essential to the ongoing work of Greenpeace. They communicate with passion to inspire supporters and the public about Greenpeace’s work to protect the planet.

As our Supporter Relationships Administrator, you will support the Supporter Relations and Fundraising team in providing a warm, friendly, informed and energetic interaction with Greenpeace’s supporters and the general public via telephone, email, mail and face-to-face interactions.

Key responsibilities include:

  • Communicate in a warm and professional manner, receiving in-bound calls
  • Provide a professional response to supporter requests whilst accurately logging the
    information on the fundraising database
  • Make outbound calls to follow-up on supporter requests and verify supporter details
  • Process donations, change of details, exclusions, return to senders and other information
    about supporters accurately and efficiently

The ideal candidate:

You are a communications pro, especially when it comes to listening, engaging and negotiating with people. You also have a warm, professional and polite communication style and your phone manner is fantastic! You are dedicated, focused and passionate about the environment, and aren’t afraid to ask others to lend their support to the Greenpeace cause.

You don’t necessarily need experience in fundraising or donor relations, however, strong customer service or sales skills are highly regarded.

To be successful in this role you will need:

  • Great interpersonal skills, in particular building long-term relationships both internally and externally
  • Tech savvy ie. you now your way around a computer and are proficient in Salesforce (not essential), Excel and the Google suite
  • Mean data entry skills, with a typing speed of 70 words per minute (or even higher!)
  • The drive to inspire others to get on board with Greenpeace’s mission!

What we can offer you:

As well as a chance to match your career to a compelling cause, Greenpeace offers employees a supportive, safe working environment and a genuine work/life balance. Greenpeace is committed to personal development, with great opportunities for workplace learning and career progression.

If that is not enough, you also:

  • Get to use your skills for good; engaging and motivating everyday folk to take action for the planet
  • Numerous training and development opportunities
  • Have the independence and scope to experiment, innovate and advance the aims of the team
  • A great work-life balance including; health allowance, integrity framework and generous leave conditions including parental leave

Why Greenpeace?

Australia and the Pacific are unique and precious environments. We’ve got a beautiful climate, rich oceans, vast forests and healthy food. Yet all of this is under threat. Greenpeace takes action to protect our natural home, now and for the future. We investigate and expose environmental abuse, hold decision-makers accountable, promote effective solutions and inspire others to create positive change. Now you have the opportunity to join our diverse work team to help save our planet!

  • Salary: $58,540.51 per annum + superannuation.

A full Position Description is attached below.

How to apply for this job

Greenpeace welcomes and values diversity of people, cultural experiences and perspectives. We actively encourage applications from all corners of our global society. Through our campaigning, we create solutions that promote environmental sustainability rooted in social justice.

To apply for this role please submit a CV (of no more than 3 pages) and a separate Cover Letter (of no more than 1 page) detailing your suitability for the role.

Note: Not all responsibilities and competencies listed in the Job Description need to be addressed; it is left to the discretion of the applicant which to focus on.

Apply Now.

*Applicants must have current working rights for Australia.

Applications close at midnight on 1st October 2019.

If you have any issues with the online form, please contact recruitment.au@greenpeace.org, using the subject: Supporter Relationships Administrator enquiry via EthicalJobs.

Supporting materials  JD - SR Administrator - Sept 2019.pdf