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Financial Counsellor - Gold Coast

Employer: Good Shepherd Australia New Zealand
Work Type/s: Full Time
Classification/s: Community Development, Finance & Accounting, Mental Health & Counselling
Sector/s: Not For Profit (NFP)
Location: Brisbane & Gold Coast

Job posted on: 14 June, 2019.
Applications close: No Deadline – please apply as soon as possible

  • Full-time position
  • Southport, QLD
  • Competitive salary + super + salary packaging

Around the world the Good Shepherd network is working to create just and equal communities where women and girls can live full, safe lives. We have been committed to our mission for nearly 200 years, working strongly for social change. All of our services are informed by the latest evidence and research and adopt a best practice approach. We are committed to continuous improvement, innovation and delivering measurable outcomes. 

Good Shepherd Australia New Zealand is an equal opportunity employer dedicated to staff wellbeing. We offer a supportive work environment, ongoing professional development for staff and a competitive remuneration package.

Responsibilities of this role include:

  • Telephone-and face to face based financial counselling, information, individual advocacy and referral 
  • Assist customers to make informed decisions, resolve their financial difficulties, and/or to gain an improved ability to manage their financial affairs
  • Assist people from diverse backgrounds with complex needs in a way that is respectful, appropriate and professional
  • Utilise local networks to provide information and make customer referrals to other support services
  • Maintain accurate customer records are kept using the required customer database
  • Assist the broader financial counselling team and stakeholders with financial counselling consultation via email and telephone, as relevant to clients.

Qualifications, experience and mandatory requirements:

  • Demonstrated experience working as a financial counsellor, including through the provision of a phone-based service.
  • Understanding of financial disadvantage and exclusion in Australia and its impacts.
  • Qualification in the Diploma of Financial Counselling, with current membership of the Financial Counsellors Association of Queensland or equivalent peak body.
  • Experience and understanding of contemporary practice in casework, referral and advocacy with clients, including an empowerment approach to case work.
  • Ability to establish rapport with customers from diverse backgrounds and with complex needs to provide respectful, effective and high-quality customer service

To find out more about the role and the work of Good Shepherd please explore our website:

A full position description is available below.

How to apply for this job

This job ad has now expired, and applications are no longer being accepted.