Jigsaw is a social enterprise revolutionising the way people with disability receive job training, employment opportunities and the ability to transition into mainstream employment.
The heart of the Jigsaw model is a vibrant document management business, providing high-quality business-to-business services to corporate and government clients.
This commercial activity allows Jigsaw to create a range of training, employment and transitional opportunities for people with disability, to develop towards work-readiness in a supported, real-life, working environment.
The Community Engagement Lead will be responsible for both the initial engagement of participants and the ongoing relationship with them, within the Jigsaw hub, based at Mt Gravatt.
Key areas of accountability include:
- Oversight of the hub’s existing participant caseload and the pipeline of prospective participants.
- Respond to enquiries from potential referrers and new participants.
- Management of participant recruitment involving initial tours, trial days, the completion of intake procedures/documentation and the introduction of the new participant to the co-working space.
- Understanding of participants overall NDIS budget and coordination of Schedule of Supports and any ongoing change to the Schedule of Supports including coordinating changes which may be to another location or enterprise within Fighting Chance
- Proactive support for participants with NDIS plan reviews including the provision of documentation.
- With the Manager, maintain an ongoing dialogue with participants and families to manage issues, grievances, and feedback on services.
- Coordinate Monthly newsletter to participants/families.
- Coordinate periodic family surveys/feedback on services.
- Actively participate in regular discussions amongst Community Engagement Leads from other Fighting Chance enterprises, focused on best practice, problem-solving, resource improvement, policy and procedure review.
- Develop and maintain relations within the local community and with a local referral network.
- Manage and attend Expos and similar post-school promotional events.
The successful candidate will be able to demonstrate:
- Excellent customer service skills
- Strong verbal and written communications
- A high level of empathy and interpersonal skills
- Demonstrated experience in developing and maintaining relationships
- Strong organisational skills to juggle multiple scenarios and the ability to prioritise in response to dynamic business needs
- Ability to work hands-on as part of a team, and autonomously when required
- Desirable - understanding of (and/or experience with) NDIS and working with people with disability
Qualifications and experience required:
- A relevant tertiary qualification (social/community services/allied health) and/or 3+ years recent experience in a customer-centric position.
- Operational, customer service and/or administrative business experience.
Also required to:
- Possess the right to work in Australia
- Travel domestically on occasion
- Possess a current satisfactory National Police Clearance Certificate and Working With Children Check
- Possess a current unrestricted NSW driver's license
Be available and willing to work at events on weekends and evenings on occasion.
A full Position Description is attached below.