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Support Coordinator - Psychosocial Specialist - Baw Baw, South Gippsland and Latrobe Shires

  • Full Time – 12-month Contract Position
  • Baw Baw, South Gippsland and Latrobe Shires
  • Close-knit, supportive team

About the Organisation

CoAbility is the leading independent NDIS Support Coordination providing in Victoria.

We are a family-run, values-based organisation. Our team of over 70 passionate Support Coordinators and Specialist Support Coordinators are committed to delivering person-centred support and outcomes that make an invaluable impact on the lives of the people we serve.

The key to our success is our ability to make navigating the NDIS as stress-free as possible. By encouraging our clients to exercise their choice and control at every opportunity and our diligence in putting our clients first, we are able to create a truly tailored service achieving positive outcomes and reaching goals.

About the Role

Due to substantial growth, we are looking for a tertiary qualified Support Coordinator with Mental Health and AOD experience to work with participants who have complex needs. The role focuses on addressing challenges, connecting with supports, building capacity and resilience, and achieving the goals agreed in the participant's NDIS plans.

The successful applicant will bring solid experience in the community services environment. In particular, they will bring support coordination skills and stakeholder engagement ability and demonstrate an understanding of how best to access, advocate for, and maintain services for participants living with a disability/psychosocial disability/AOD. This experience will be complemented by excellent report writing skills and a keen and dedicated commitment to supporting recovery and improving outcomes for people living with disability/psychosocial disability/AOD in our community.

You will work with participants, their informal support networks, and collaborate with community partner organisations in order to achieve the participant's goals.

Key Responsibilities

  • Perform support coordination (including specialist coordination) to assist participants in implementing their NDIS plan
  • Coordinate services in participants' NDIS plans including multi-disciplinary teams
  • Deliver high-quality services in a timely manner including mandatory reporting to the NDIA and meeting CoAbility guidelines
  • Provide advice and consultation with participants, their families and other stakeholders in response to complex and challenging situations
  • Develop action plans following consultation with participants, their families and other stakeholders to resolve challenges arising from complexity
  • Liaise and collaborate with key stakeholders to establish mutual goals of coordinating service delivery for participants
  • Prepare comprehensive reports in conjunction with relevant stakeholders
  • Network and build the profile of CoAbility as a Support Coordination service provider

Skills and Experience


  • A tertiary qualification in either Social Work or Psychology
  • At least two years experience in the disability/mental health/community services sector
  • Demonstrated experience in case management and supporting people with complex needs
  • Knowledge of National Disability Insurance Scheme and relevant legislation including the NDIS Act 2013 and Disability Act 2006
  • Expert communication skills and ability to manage complex relationships
  • Satisfactory completion of safety screening including a National Police check, International Police check (if required), a clear DWES check, a current Victorian Working with Children Check (Employee),
  • Current Victorian Drivers Licence
  • Right to work in Australia

Highly Desirable

  • Previous Specialist Support Coordination experience
  • Connections and networks of local social and community services available to people with NDIS funding
  • High computer literacy and ability to pick up and master new programs quickly
  • Knowledge of the NDIS Operational Guidelines
  • Ability to work autonomously and as part of a close-knit remote team

CoAbility is an Equal Employment Opportunity (EEO) employer and is committed to building a workplace culture that values diversity and inclusion. We welcome, actively support and promote the employment of people with disability, Aboriginal and Torres Strait Islanders, LGBTQIA+, Culturally and Linguistically Diverse (CALD) backgrounds and other diversity groups.

How to apply

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