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National Operations Manager

Employer: CREATE Foundation
Work Type/s: Contract, Full Time
Classification/s: Executive & Senior Management, Management, Operations & Risk Management
Sector/s: Not For Profit (NFP)
Location: Brisbane & Gold Coast

Job posted on: 18 March, 2019.
Applications close: 05 April, 2019. (Expired)

  • National NFP organisation
  • Spring Hill Based
  • Permanent Full Time
  • Rewarding role - Make a difference to the lives of children and young people in care

Primary purpose of the position

As a national peak consumer body for children and young people. This position’s focus is to ensure that the organisation facilitates the “voice” of children and young people through implementing strategic plan goals. This role also contributes to the strategic direction of the organisation and shapes and implements the Operational Plan to ensure that CREATE reaches its strategic goals.

The role of National Operations Manager is a strategically significant, senior management role within CREATE”s governance stream. It will plan, direct and coordinate and monitor: managing risk, developing and implementing the biennial internal audit in consultation with the CEO, managing IT and database systems, oversight of contracts and compliance through the implementation of effective strategies and processes. A major component of the role is to develop and implement organisational policy and facilitate compliance across the organisation.

Position context and specific job requirements

CREATE is a vibrant organisation with offices in each state and territory. There are multiple stakeholders including children and young people as consumers, and government (federal and state), the out of home care sector, and non-government organisations and corporates and philanthropists as allies and funders.

The Operations Manager is a pivotal member of the Senior Executive, and Leadership Committees, and reports to the Chief Executive Officer (CEO) and manages a small team to get results.

Specific role requirements:

Strategic direction

  • Participate in informing the development of the organisation's strategic direction.
  • Take lead responsibility for developing the organisation's Operational Plan informed by the CEO, and Leadership Committee colleagues and guided by the Strategic Plan; and implement and monitor progress and overseeing the data reporting tool amendment to capture new targets and measure performance.

Key Result Areas

  1. Effective and responsive management to ensure that CREATE meets its strategic plan goals.
  2. Appropriately identify, manage and mitigate risk across the organisation. Oversee contractual development for fee for service work, and manage contractual compliance across the organisation; and ensure contract KPIs and reporting timelines are met and recorded on internal systems.
  3. Policy review, amendment, and development is conducted in a timely manner, to a high standard that meets organisational need.
  4. Effective oversight of database systems; efficiently analyse reporting data and prepare accurate reports that meet stated deadlines.
  5. Participate actively as a Senior Executive and Leadership Committee member, and support colleagues.
  6. Effectively manage and supervise direct reports.
  7. Actively participate in the development of a positive organisational culture that facilitates a child safe environment.

Selection Criteria (MUST be addressed to be able to be shortlisted)

(Please limit response to a total of 4 pages)

Note: All applicants must successfully undertake security checks (Suitability Card or equivalent and/or Police checks).

  1. Bachelor Degree in Social Science/Public Administration/Business or related discipline combined with at least 3 years managerial experience in the non-profit sector. Experience in the out of home care sector is essential.
  2. High level of skill and experience and in managing risk, IT systems, and effectively managing contracts with attention to detail.
  3. Demonstrated ability to write, interpret and monitor organisational policy. This is a hands-on role and will be directly responsible for reviewing existing policy and developing new policy. Experience in disseminating policies, and in ensuring that that processes are in place to record employee skill and understanding.
  4. High level of ability to analyse and interpret data with proven experience in managing databases, data flows and reporting processes coupled with demonstrated ability to write concisely, edit and compile credible reports.
  5. High level of skill and demonstrated ability to manage and supervise staff to achieve results. Highly developed interpersonal, conflict resolution and negotiation skills and ability to work autonomously and as part of a team. Confidence to set expectations and follow through to achieve results.
  6. Strong administrative skills with a demonstrated eye for detail, and highly effective time management skills and ability to prioritise competing demands and delegate appropriately.

We believe CREATE is a fantastic place to work. You will enjoy a supportive team and you'll be surrounded by people who are motivated and truly passionate about the work we do.

CREATE is committed to the principles of equal employment opportunities and we encourage people of Aboriginal and Torres Strait Islander background to apply for the position. People with out-of-home care experience are also strongly encouraged to apply.

For the full Position Description, see below or visit our website -

How to apply for this job

This job ad has now expired, and applications are no longer being accepted.