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CRM Support Officer


Employer: Baptist World Aid Australia
Work Type/s: Full Time
Classification/s: I.T. & Communication Technology, International Aid & Development
Sector/s: Not For Profit (NFP)
Location: Sydney

Job posted on: 01 August, 2019.
Applications close: 25 August, 2019.

Be part of a dedicated team whose shared purpose is to positively impact the lives of people living in poverty.

  • Opportunity to grow your IT skills in an organisation that is committed to personal development and career growth
  • Fringe benefit salary packaging (up to $15,900 tax free benefit)
  • Flexible Working Conditions
  • Location: North Ryde, NSW

Baptist World Aid Australia (BWAA) is an international not-for-profit working with partners in 20 developing countries. With a rich heritage and experience which spans 60 years, our organisation continues to learn, grow and change. Through our community development and disaster relief programs our work directly benefited over 332,391 people last year.

Why Baptist World Aid?

Here at BWAA we focus on building a strong foundation of core IT systems to support and enable our mission – to alleviate poverty. Through AGILE practices we partner with staff to scope and deliver valuable solutions which create efficiencies and enable them to focus on creating the most impact. We are privileged to work with engaged and likeminded employees and support them in their many roles. Our team’s success comes from working collaboratively on a range of diverse and exciting projects across the organisation. An example of our success is having recently been recognised by Oracle as the winner of the global NetSuite “YourSuite Awards” for the development and implementation of our Donation Management System.

We are currently looking for a motivated candidate who is passionate about learning new skills/technology and who would relish the opportunity to join our IT team as we prepare to embark on migrating our last system into the cloud and move to a fully Cloud based environment.

This role would suit people who:

  • Like to think outside of the square;
  • Enjoy working autonomously and as part of a team:
  • Are willing to provide back-up to other team members;
  • Happy to test new technology solutions; and
  • Relish working with people and helping others.

In this role you will provide Level 1 IT support with a strong focus on our CRM system – Microsoft Dynamics. You will be exposed to a number of integrated systems which include: NetSuite, Power BI, Office 365, Jira and Power apps. To ensure you thrive in this role on the job training will be provided to equip you with the right skills to provide exceptional support for our internal clients and Partners.

If this sounds like you, we would love to hear from you.

How to apply for this job

To apply: Please send a copy of your CV and your cover letter responding to the criteria below to recruitment@baptistworldaid.org.au, using the subject line: CRM Support Officer application via EthicalJobs.

  1. Please share an example of a time when you had to collaborate with others on a project and the outcomes.
  2. When have you been asked to complete a task you had not done before and how did you go about it?
  3. Explain your process for assessing and prioritising when you have multiple tasks to complete.
  4. Please describe your faith as an authentic committed Christian.

For more information, including the job description, please go to: https://baptistworldaid.org.au/our-story/career/.

Supporting materials  CRM Support Officer PD Final v 2.pdf