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Quality Manager


Employer: Australian Childhood Foundation
Work Type/s: Full Time
Classification/s: Management, Operations & Risk Management
Sector/s: Not For Profit (NFP)
Location: Melbourne

Job posted on: 13 September, 2019.
Applications close: No Deadline – please apply as soon as possible

  • Highly respected not for profit
  • Exciting innovative new role
  • Full time permanent opportunity with fantastic benefits

The Australian Childhood Foundation has a strong reputation for delivery of clinical services, professional training and secondary consultation programs built upon up to date and evidence and based upon theoretical frameworks including the neurobiology of trauma, attachment and relational theories and child development. It also runs high profile community awareness activities aimed at preventing child abuse and strengthening community attitudes towards the protection of children.

Since 2013, the Foundation embarked on the implementation of a quality management system. It has met the certification requirements of Quality Assurance Certification including AS/NZSISO 9001:2015 Quality Management Systems and the Department of Human Services Standard. Activities in scope for this certification are:

  • Child Trauma Service (Vic)
  • Family Violence Support Services
  • Sexual Assault Services
  • Therapeutic care Program (Vic)
  • Therapeutic Foster Care
  • Therapeutic Residential Care

ACF has an exciting opportunity for a Quality Manager. The Quality Manager will support the National Executive and Senior Managers to meet organisational needs in relation to quality systems establishment, implementation and maintenance, as well as organisational continuous improvement.

It is a leadership position within the organisation and works collaboratively with all staff, the Senior Management, the National Executive and the CEO to lead the implementation of ACF quality systems and processes. A key function of the role is to ensure ongoing ACF compliance with ISO 9001:2015 and DHHS Service Standards, as well as the organisation’s continuous improvement.

Your duties will include:

  • Lead the implementation of processes needed for the Quality Management System (QMS) to ensure they are effectively established, implemented and maintained.
  • Provide timely reports to senior management and the CEO on the performance of the QMS together with any identified opportunities for improvement.
  • Ensure that the Quality Management System is aligned with the organisational strategic plan.
  • Ensure that a document control procedure is adopted to approve, review and update all changes to documents within the scope of the QMS.
  • Ensure that organisational documents, procedures and records continue to meet the needs of internal staff and external stakeholders.
  • Establish, implement and maintain an internal audit schedule to ensure the system is regularly checked for compliance against procedural requirements and ISO and DHS Standards.
  • Support the implementation of a Management Review Systems at senior and Board level to ensure that critical incidents, customer feedback, trends and identified quality improvements are discussed and any relevant action taken to ensure the continuous and ongoing improvement of the system.
  • Ensure that all staff are informed of their responsibilities in implementing the QMS and identifying opportunities for improvement.
  • Support the implementation and maintenance of the Identifying Quality Actions and Addressing Risks (IQAAR) system with management and staff.
  • Monitor the timely corrective and preventive action in relation to incidents identified within the IQAAR system.

About you:

  • Appropriate qualifications in Quality Assurance Auditing and Quality Systems Implementation.
  • Experience in leading Quality System development, monitoring and evaluation at a national level.
  • Experience in leading organisations to meet the requirements for ISO 9001 certification.
  • Experience in implementing requirements to meet DHHS service standards.
  • Demonstrated project management experience.
  • Demonstrated experience in the development and provision of training workshops and individual coaching to staff and managers in Quality related areas such as auditing, documenting procedures etc.
  • Demonstrated capacity to lead and manage in an area of challenging and complex practice.
  • Demonstrated knowledge of trauma, attachment and neurobiology frameworks and theories.
  • Substantial experience in the area of child abuse and/or in working with traumatised children.
  • Demonstrated commitment to working collaboratively and the capacity to negotiate and liaise with volunteers, including carers, DHHS, other agencies and the community.
  • A current Victorian driver’s license and working with children check or equivalent.

Remuneration & Benefits:

The salary for these roles consists of a competitive base salary + superannuation + salary packaging + Surface Pro + Mobile Phone. The salary is determined on the basis of the employee's experience and qualifications. In joining a strong, values based organisation, you will also have access to:

  • Professional Development Allowance
  • Employee Assistance Program
How to apply for this job

This job ad has now expired, and applications are no longer being accepted.