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Quality and Risk Officer - Ballina


Welcome to Aruma! We might have a new name, but we’re not the new kids on the block. You once knew us as House with No Steps and The Tipping Foundation – two great organisations, with over 100 years of combined experience, who came together in 2018. Yes, we’re a disability service provider, but we’re also so much more. We’re the trusted partner of over 5000 people with a disability throughout the east coast of Australia. Aruma is leading the new age, the new world of disability support – the NDIS world. Aruma puts our customers first. And to do this we need you - staff who are brave, bold, and who dare to think differently. So, if you want to stand out and have a fulfilling career, then join us today!

Aruma is seeking a dedicated and passionate Quality and Risk Officer. Reporting to the General Manager Rights, Quality and Risk, you will be responsible for promoting, supporting and demonstrating the organisation’s Purpose and Values, and supporting its strategic direction.

Primary responsibilities:

  • Ensure organisational compliance to legislative and regulatory requirements as well as disability and other applicable standards through independent verification of evidence of practice
  • Reduce risks through the monitoring and reporting on risk minimisation actions and strategies
  • Ensure incident and complaint management meets agreed standards
  • Identify opportunities to minimise risks, reduce incidents and complaints, and improve systems and practices
  • Ensure investigations are completed professionally and in a timely manner
  • Monitoring and promoting the rights of people with disability

What you need to be successful:

  • A demonstrated commitment to Values and Code of Conduct of Aruma and an unyielding commitment to upholding Human Rights for vulnerable people
  • Tertiary Qualification in related field
  • A current Australian driver’s license, good driving record and the ability to travel extensively intra or interstate from time to time
  • Demonstrated in-depth understanding of the NDIS Quality & Safeguards Commission’s Practice Standards, Quality Indicators and Reportable Incidents Scheme
  • An understanding of the National Disability Insurance Scheme and the NDIS Quality & Safeguards Framework.
  • Knowledge of person-centred practice and an ability to effect change
  • Strong organisational skills and attention to detail with demonstrated ability to: work independently to organise and prioritise workload, handle multiple tasks as well as work efficiently and effectively to deadlines and respond to multiple and diverse stakeholders
  • Commitment to reflective practice and ongoing learning
  • Exceptional interpersonal and written, report writing skills
  • Previous experience in planning, undertaking and reporting on internal audits

A full Position Description is attached below. 

How to apply

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