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Detention and Offshore Casework Volunteers

Asylum Seeker Resource Centre

About the ASRC

The Asylum Seeker Resource Centre (ASRC) is both a place and a movement. We are an independent not for profit, whose programs support and empower people seeking asylum to maximise their own physical, mental and social wellbeing. As a movement, we mobilise and unite communities to create lasting social and policy change for people seeking asylum in Australia. We are proud to be owned and run by our community of volunteers and supporters.

The ASRC employs over 100 staff and depends on over 1,000 dedicated volunteers to carry out programs that support and empower over 4,500 people seeking asylum each year.

About the Role

The Detention and Offshore Casework Volunteer will be the first point of contact for new referrals to the Medical Evacuation Response Group (Medevac Group).

The Medevac Group is a partnership of specialist refugee support organisations who are working to ensure the safe, orderly and effective removal of critically ill people from Manus Island and Nauru. You can find out more about the process on their website, here.

Key Responsibilities

  • Be first point of contact for new referrals to the Medevac Group.
  • Provide information and intake support to individuals requesting service and collate
    necessary information.
  • Conduct critical incident and suicide intervention as necessary, and make notifications to
    on-island services to ensure mental and physical health risks are managed prior to service provision.
  • Ensure notes, data collection and other documentation and files are up to date.
  • Collect and provide accurate information to the Detention Triage Manager and the
    Advocacy & Campaigns team to form effective campaigning around systemic issues faced
    by people in offshore and onshore detention.
  • Build and maintain networks and information sharing processes with key stakeholders
    including organisations and refugee advocates working around Australia.
  • Other duties as required.

What we’re looking for:


  • Demonstrated experience working in client facing roles
  • Tertiary qualification in social work, psychology, sociology, international development or other relevant area
  • Demonstrated experience in intake assessment with high risk clients
  • Demonstrated experience working in high pressure environments
  • Demonstrated resilience, resourcefulness and excellent crisis and conflict management skills in a similar work setting
  • Excellent written and verbal communication skills.


  • Experience working within a not-for-profit community organisation
  • Experience working with people from culturally and linguistically diverse backgrounds
  • Experience working with survivors of torture and trauma
  • Experience working with people in regional processing centres on Manus Island and/or Nauru.
  • Demonstrated experience in suicide intervention and critical incident management

Commitment Required

We are looking for a commitment of 1 shift per week, for a minimum of 6 months. Shifts are available every weekday from 10am to 5pm.

There is some flexibility to shorten shifts if necessary for the right candidate.

A full Position Description is attached below.

How to apply

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