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Manager - Volunteer Engagement

Asylum Seeker Resource Centre
  • Reports to: Director of Shared Business Services
  • Hours: 38 hours per week (1.0 EFT)
  • Classification: Level 6 under the SCHCADS Award

About Us

The Asylum Seeker Resource Centre (ASRC) is the largest aid, employment, health and advocacy organisation for people seeking asylum in Australia. The ASRC provides a range of direct services as well as participating in law reform, campaigning and lobbying.

ASRC Volunteer Engagement Program

The ASRC's Volunteer Engagement Program aims to ensure that the ASRC has a strong and supported volunteer workforce to deliver its wide range of services, ranging from Human Rights Law, Health, Education, Mentoring, Social and Community Development, to name a few. 

The Volunteer Engagement Team oversees the recruitment, management and support of a workforce of 1,200+ volunteers, and provides support and advice to more than 100 paid staff (who are responsible for day-to-day supervision of volunteers) in regards to volunteer engagement and retention. This work is essential in assisting the ASRC to meet its strategic goals and achieve our vision that all those seeking asylum in Australia have their human rights upheld and receive the support and opportunities they need to live independently.

Role Overview

This role is responsible for the strategic direction and management of the program, and is the public face of volunteering at the ASRC, leading a team of three paid staff. The team's focus is to grow and strengthen the ASRC’s volunteer workforce, enhancing the experience of volunteers across the centre, which will in turn ensure that the best possible services are delivered to people seeking asylum.

The position requires excellent people management, organisational and leadership skills, as well as the ability to work flexibly in a dynamic and changing NGO environment. 

Key Responsibilities 

  • Manage a team of three staff members, overseeing progress and accountability towards both team and individual goals and work plans.
  • Work closely with staff across the organisation so that consistent, high quality practices are in place for working with and managing volunteers.
  • Plan and manage the recruitment and selection strategy for volunteers across the ASRC, ensuring that programs are able to operate with their required volunteer workforce.
  • Plan and manage volunteer engagement strategies such as information evenings, volunteer induction, volunteer briefings, events and reward and recognition activities.
  • Oversee the continuation and development of wellbeing and support structures for volunteers. 
  • Work with the Learning and Development Team to further develop a comprehensive learning/training program for volunteers.
  • Be the escalation point for volunteer-related issues and grievances
  • Ensure volunteer management policies and procedures to meet the changing needs of the organisation and reflect best practice in volunteer management.
  • Manage and report against the program budget
  • Provide regular metrics/reporting regarding the volunteer workforce
  • Ensure that monitoring and evaluation is embedded in the program.

Selection Criteria


  • A demonstrated record of excellent people management and leadership
  • Significant experience in successful program/project management on a large scale
  • Experience and expertise in overseeing recruitment strategies
  • Exceptional organisational skills and a working history of successfully managing many competing priorities
  • A demonstrable passion for volunteering, and experience in best-practice volunteer management
  • Demonstrated experience in strategic planning
  • Excellent interpersonal skills, including the ability to build relationships with diverse stakeholders and resolve complex conflicts
  • Experience working with CALD communities
  • Excellent digital and computer literacy skills, including database management and knowledge of online programs and tools
  • Excellent written communication skills
  • Excellent public speaking skills
  • Ability to work flexibly, independently and creatively in a demanding NGO environment.


  • Experience working with people from refugee backgrounds
  • Experience in event management / organising
  • Experience or understanding of digital marketing, particularly social media advertising, eDM communications and websites
  • Experience in data analysis, program evaluation

People from migrant or refugee backgrounds are highly encouraged to apply.

Conditions of Employment

Terms and conditions of employment will be based on the Social, Community, Home Care and Disability Services Industry Award 2010 or its successor agreements.

All offers of employment are subject to a satisfactory Criminal History Check and provision of a valid Working with Children Check prior to commencement.

Please refer to the Asylum Seeker Resource Centre website (http://www.asrc.org.au/) for further organisational information.

How to apply

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