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Program Coordinator

Employer: ACT Mental Health Consumer Network Inc
Work Type/s: Contract, Part Time
Classification/s: Community Development, Health Promotion, Mental Health & Counselling, Policy & Research, Volunteer Management
Sector/s: Not For Profit (NFP)
Location: Canberra & ACT

Job posted on: 11 June, 2019.
Applications close: 23 June, 2019.

  • Salary: ACT Community Sector Multiple Enterprise Agreement Level 5, pro rata plus superannuation and additional paid leave for birthday and Christmas. Generous salary packaging available on request
  • Hours of Work: 25hrs per week, negotiable, across 4-5 days including Fridays
  • Reporting Relationships: Reports to the Executive Officer

Organisational Context

ACT Mental Health Consumer Network is a consumer-led, community-based organisation advocating for the interests of people with mental illness living in the ACT to bring about a higher standard of health care in the mental health sector, through representation, lobbying and active involvement in new developments in the mental health sector.

The Network aims to bring the voice of mental health consumers to all levels of Government and the community. The Network is committed to social justice and the inclusion of people with experience of mental illness as respected citizens of the community and valued contributors to the economic, social, cultural and creative life of the ACT.

The Network operates a Consumer Representative Program that trains, recruits and supports consumers of mental health services to represent the views and interests of all mental health consumers in mental health policy development, and service planning, delivery and evaluation through various advisory and decision-making bodies. The Community Education Program equips consumers with self-advocacy and consumer representation training skills to enable them to participate in the Consumer Representative Program.

The Network is funded recurrently by ACT Health.

Position Description 

The Program Coordinator - Consumer Representative Program (CRP) briefs, debriefs and supports a team of consumer representatives, and consults with mental health consumers in the ACT utilising both qualitative and quantitative research methods. Specific duties include coordinating representative opportunities, liaising with secretariats and other stakeholders, monitoring meeting documentation and briefing consumer representatives as necessary, and further developing the CRP. The Program Coordinator also assists in the development of internal training and external policy statements through a close working relationship with the Policy and Projects and Community Education Program Coordinators.

The Program Coordinator works under limited supervision by the Executive Officer. Long term goals include growing and developing the pool of consumer representatives, documenting consumer experience, and assisting in the development of training and other programs to promote meaningful consumer participation.


The Program Coordinator will carry out the following range of duties:

  • Coordinate, brief/debrief and support Consumer Representatives;
  • Liaise with secretariats and other relevant stakeholders to ensure the effective ongoing coordination and development of the CRP;
  • Support the development of consumer participation structures including communicating information on successful models of participation developed elsewhere;
  • Ensure accurate records of consumer representative data are kept;
  • Assist in the development of Network policy statements and training opportunities;
  • Undertake networking and relationship building activities as appropriate;
  • Undertake professional development and training activities to increase awareness of mental health and related issues as required;
  • Undertake networking and relationship-building activities; and
  • Other duties as directed.


Must be addressed in your cover letter/email

  1. Current Working With Vulnerable People registration, or evidence that an application for registration has been lodged; and
  2. Applicants must have the right to work in Australia.

Selection Criteria

Must be addressed in your statement of claims against the selection criteria


  1. Relevant qualifications in volunteer management, social sciences, community development or related field, and/or demonstrated experience in volunteer coordination with a diverse range of participants;
  2. Demonstrated strong interpersonal and communication skills and the ability to work collaboratively with mental health consumers and manage issues and/or conflicts as they arise;
  3. Demonstrated commitment to consumer rights, equal opportunity and social justice;
  4. Demonstrated strong administrative skills including the ability to accurately maintain records relating to the consumer representative program
  5. Ability to work effectively both as a member of a small team and independently;
  6. Ability to manage personal work priorities, professional development and work to deadlines; and
  7. Sound computer skills, including common Microsoft Office programs.

Highly desirable

  • Lived experience of mental illness;
  • An understanding of, and commitment to, the principles of consumer participation;
  • Experience of working in a community-based advocacy or consumer organisation; and
  • Certificate IV in Training and Assessment (or equivalent).


  • Appointment is subject to a satisfactory police records check.
How to apply for this job

Your application should include:

  • A cover letter outlining your interest in the position.
  • A statement demonstrating how you meet the selection criteria. Candidates must address the 'essential' criteria. Applications that do not meet this requirement will not be considered. The statement should be no longer than 4 pages.
  • A copy of your current CV/resume. This should include a summary of your work history - listing the dates of your employment, organisation names and position titles - as well as details of your qualifications.
  • The names and contact details of at least two referees (one would ideally be your current or most recent supervisor). Referees will only be contacted if an applicant is considered a strong candidate for the role. Letters of reference will be considered but are not required.

For any enquiries relating to this position, please contact Jen Nixon on 02 6230 5796 or

Complete applications may be submitted by email (Word/PDF format), post or by hand to:

E-mail: the subject line: Program Coordinator application via EthicalJobs.

Mail: The Executive Officer
ACT Mental Health Consumer Network
PO Box 469
Civic Square ACT 2608

By hand: The Executive Officer
ACT Mental Health Consumer Network
Level 2, Room 11 Griffin Centre
20 Genge Street
Canberra City ACT 2601

Applications must be received by midnight on Sunday 23 June 2019.

Applications that do not address the selection criteria will not be considered.