ABOUT US

Women’s and Girls’ Emergency Centre (WAGEC) is a feminist, grassroots organisation that supports women and families in crisis and advocates for social change in the community. We work in Redfern, inner City, inner west and southwest Sydney, on the lands of the Gadigal, Wangal and Dharug people of the Eora Nation.

Every night, we support 200 women and children impacted by homelessness, domestic violence and systemic disadvantage. Equally, we seek to address the underlying causes of gender-based violence through primary prevention activities with communities that want to be a part of the global movement to end gender-based violence in a generation.

The role

The Quality and Impact (Q&I) program drives continuous improvement and effective business operations across WAGEC. The Director is responsible for the strategic management and daily operations of the Q&I program.

This role oversees a team of 8 staff, including 4 direct reports, who work across WAGEC’s 6 sites to ensure high-quality and compliant workplaces.

The Q&I team covers multiple functions including facilities management, work health and safety, evaluation and impact, technology, compliance, and quality systems management. This role works closely with WAGEC’s Client Services team to ensure best-practice social services and child safety.

As a parental leave cover, this role has a strong focus on maintaining effective business functions, while leading continuous improvement practices to deliver high-quality and socially impactful services. This role is part of the senior leadership team and reports to the Deputy CEO.

Core Responsibilities

1. Lead the Quality and Impact Department (20%)
2. Maintain Quality Management Systems, deliver strategic projects and practices across the organisation (20%)
3. Embed best practice client services, including the CARE model and Child Safe strategies, across WAGEC (25%)
4. Strengthen the measuring and reporting of impact and evaluation (15%)
5. Oversee business systems, facilities management, and operations, including Information technology (20%)

About you

• You’re a strengths-based leader, with at least 5 years’ experience as a Manager, leading multi-disciplinary teams or programs
• You have a thorough understanding of using project and change management methodologies to implement organisational change
• You’ll be confident in managing a diverse and dynamic workload, able to balance operational and strategic ways of working
• You're able to combine your business and operations knowledge with a human services approach
• Ideally, you’ve experience working with quality, impact, and risk management frameworks
• Ideally, you have a practical understanding of the nature and business challenges of working within a large, feminist, not-for-profit organisation.

Please read the position description attached and check out our range of services at wagec.org.au.

*If you think you have the experience to do this role but don’t meet all our selection criteria, please get in touch anyway to discuss your situation. We recognise that sometimes the right candidate for a job is based on personal attributes/experiences, not just qualifications.*

To Apply

We hope to commence this role in mid-June, to allow for a 4-week handover with our current Director. We will be interviewing as soon as possible.

Please submit your resume and a cover letter outlining what you offer regarding the Key Selection Criteria listed in the Position Description.

To be female is a genuine occupational requirement of this role under Section 126A of the Anti-Discrimination Act 1977 (NSW).

And when we say ‘women’, we mean women+ including non-binary people and people who identify as a woman. We strongly encourage women with lived experience, Aboriginal and Torres Strait Islander women and women of all cultures and identities to apply. 

To talk through any questions or if you would like assistance in applying, please contact Andrea Watkins on 0437 615 061, or our People and Culture team via [email protected], using the subject line: Director of Quality and Impact enquiry via Ethical Jobs.  

OUR ETHICAL STANCE

Our collective ethics are how we approach our work. By putting these words into action, we work justly, promote dignity and understand the impacts of our work on us and our communities.

• Feminist: Women are the primary source of truth of their own experiences and solutions.
• Respect: We seek first to create mutual benefit.
• Integrity: We all know what is expected of us.
• Collaboration: We are stronger and more sustainable together.
• Hope: We have a positive future orientation.
• Strength: We know we’re strong when we are in harmony despite uncertainty.
• Structure: We use process to enable everyone to be their best now and into the future.
• Social Change: Change at any scale transforms the world.
• Leadership: Using our individual or collective power and/or authority to influence others, to make progress on what matters.

WAGEC is a child-safe organisation, committed to the safety, well-being, and empowerment of all children who we engage with in our services and community. We have a whole organisation approach to upholding children's rights and striving to prevent all forms of harm, abuse and neglect for children and young people.

Why work with us?

At WAGEC, we are committed to caring for our people to help them excel in the work they do. Our additional employee benefits include:

• Wellbeing Policy including 2 days of paid well-being leave each year
• 12 weeks Paid Parental/Adoption Leave Policy
• $500 self-care allowance each year
• EAP: Free access to Sonder - a revolutionary employee care platform for health, medical, safety and wellbeing support
• Cultural Wellbeing and Ceremonial Leave for our Aboriginal and Torres Strait Islander workers
• Flexible Workplace Arrangements
• External monthly clinical supervision for our frontline workers
• Salary Packaging options
• Professional development and training opportunities
• 5 days of Professional Development leave per year
• Discounts to various local shops and businesses, including 30% off all WAGEC merchandise.

A position description is attached.