About Us:

Relationships Australia Queensland (RAQ) is a leading provider of relationship and family support services. We believe healthy relationships are essential for the well-being of children, families and communities. We are committed to offering the best possible counselling, mediation, education and support services, and are committed to social justice and inclusion. Find out more about our values, benefits and employee experience by watching this video!

About the Role:

We are currently accepting applications for multiple, permanent part time (60 hours per fortnight) Team Leader positions working within a newly established Domestic Family Violence (DFV) Co-response Service located at Cairns.

The position will be required to provide hands-on operational support to the Regional Service Manager and operational support for DFV Practitioners enabling the DFV service system response to commence as the same time as the intervention by QPS. The position will also work closely with the Queensland Police Service (QPS) including Shift Supervisor and other staff as required. DFV specialist practitioners support victim-survivors and persons using violence in crisis and Early intervention.

Providing hands on leadership to this new program, you will provide leadership and support to clinical practitioners in the areas of:

• An integrated DFV Co Response service, working alongside QPS and other government and non-government agencies to support better client outcomes.
• Provide immediate management support for DFV practitioners including but not limited to, case management, clinical decision making, escalation of issues, duty of care issues and client service delivery.
• Ensure effective clinical resource utilisation to maximise service provision for clients and deliver Operational Key Performance Indicators (KPIs).
• Promote a team culture of cohesive and responsive service provision to clients through effective leadership to venue employees.
• Duty of care and Diary management.
• Prepared accurate and timely report on Performance management productivity of clinical employees.
• Oversee delegated HR responsibilities for direct reports including training and development, performance management, Professional Performance Reviews (PPRs) and clinical reviews, disciplinary management, and Workplace Health and Safety and Rehabilitation.

About You

To be considered for this, you will have.

• Experience in therapeutic intervention to individuals affected by DFV by employing contemporary theoretical and evidence-based clinical approaches that are culturally aligned. An undergraduate level qualification in Social or Behavioural Sciences.
• Demonstrated experience in driving excellence in service delivery and performance.
• Demonstrated experience in leadership and supporting teams through change.
• Experience in providing case management, consultation and support to clinical practitioners.
• Experience managing a team including performance management, monitoring and review.
• Experience in client service delivery including complex case management, assessment, intake and risk screening, case planning, case reviews, co-service delivery and critical incident response.
• Experience in client service delivery including but not limited to; complex case management, assessment, intake and risk screening, case planning, case reviews, co-service delivery and critical incident response.
• Ability to work on a rotating shift roster with on-call, regular weekends and evenings required to meet operational requirements of the role.

What We Can Offer You

The salary being offered is between $101,708.62 to $114,588.06 per annum pro rata for part time, to be negotiated depending upon qualifications and experience, plus superannuation. We also offer our employees as follows:

• Work-life balance and flexible working hours.
• Additional annual leave over the Christmas period, annual leave loading and study leave.
• A supportive team environment and opportunity for professional development.
• Salary packaging options available of up to $15,900, which will significantly increase the value of take-home pay.
• Paid parental leave and additional benefits such as medical insurance discounts.
• Relocation expenses may be available to the successful candidate.

How to Apply

Applications can be submitted by clicking the Apply Now button.

To apply, send us your resume and a cover letter addressing the criteria outlined in the About You section of the Position Description (below).

Please note that we will be reviewing applications as they’re received, so we encourage you to submit your application if you are interested!

Position Description: HR - PD - Team Leader - DFV Service.