• Part time Fixed-term contract until 31 December 2024 (working 10hrs/week)
• Based in Townsville
• Flexible working options as well as competitive salary and salary packaging
• Do you want to work with a leading purpose driven, community-based organisation?

SSI’s vision is to achieve a society that values the diversity of its people and actively provides support to ensure meaningful social and economic participation and to assist individuals and families to reach their potential.

About the Role

The Skilling Queenslander for Work initiative is funded by the Queensland State Government to drive job growth and strengthen the performance of the Queensland economy by improving skills development and work opportunities for disadvantaged Queenslanders.The Skilling Queenslanders for Work (SQW) Intake Administrator is responsible for intake and administration duties for specified SQW programs.This role will support the SQW Coordinator with intake enquiries, assist with scheduling events, training sessions, coordinating lesson preparation materials and associated administrative tasks as required.

The Skilling Queenslanders for Work (SQW) Intake Administrator is responsible for ensuring all participant registrations are completed, eligibility is confirmed registrations are recorded on the SQW portal and progress is updated monthly as per guidelines.

This position may be the first point of contact for all participants, stakeholders and employers as you will manage the generic SQW email for all active programs.

The SQW Intake Administrator also provides additional program support, site support, and administrative support as required and directed by the Program Manager.

Key Responsibilities not limited to:

• Act as Email Administrator for all SQW programs and direct enquiries to appropriate team.
• Manage all enrolment procedures ensuring participant eligibility prior to commencement of program.
• Ensure all administration activities are completed, uploaded and tracked on ICMS for each program as per guidelines.
• Assist with reception and office duties such as answering phone calls, responding to enquiries, and coordinate site visitors as required.
• Liaise with SQW Coordinators re participant records and assist with other program coordination as required.
• Maintain financial expenditure spreadsheet in line with approved budget in conjunction with the SQW Coordinator, produce statistical reports, monthly reports and progress/ performance reports as requested including updating funding body templates for submission.
• Other duties as directed from time to time within your skills range and capacity.

Essential Criteria

• Certificate III or higher in Office Administration or similar qualification, or willing to work towards.
• Customer centric approach and the ability to work towards customer service standards, KPIs, and targets. Cultural understanding of CALD people and their barriers and support requirements.
• Excellent communication skills, including over the phone, in person and online, with the ability to build rapport quickly.
• High level administrative skills, including accuracy in typing, online record keeping, and navigating software and online systems.
• Excellent time management and organisational skills.
• The ability to show empathy to refugee and asylum seekers, potential participants, and customers.
• High level professionalism and ability to maintain confidentiality.
• Strong ethics, accountability, and integrity.
• Aptitude for innovation and initiative.
• Previous experience working in the Employment Services, Community Services or complementary sector/s and an understanding of working with refugees, or in long term employment.
• Previous experience working in the Employment Services, Community Services or complementary sector/s and an understanding of working with refugees, or in long term employment is DESIRABLE

If you have excellent relationship building as well as the ability to work as a member of a team; have a strong client focus and a desire to be a part of a growing, high achieving and successful service organisation; you are a self-motivated individual with a positive approach to a continuously changing working environment and who is flexible to work across multiple sites and above all, your values align with ours, this role is for you!

About Us

Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people living with disability; and asylum seekers, refugees and migrants. Our programs include facilitating employment, multicultural foster care, creating community engagement, advocacy, and influencing government and international affairs and provide though leadership within our sector nationally and globally.

About our Benefits

• Salary packaging options to receive up to $15,900 of your salary tax-free meaning more take-home pay!
• Access to in-house training and learning opportunities for professional development and growth.
• Access to our inhouse wellbeing programs
• Working alongside professional and dedicated team members all wanting to make a difference in our communities.

About our Recruitment Process

At SSI we have a zero tolerance for child abuse and is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is embedded in the everyday thinking and practice of all employees, contractors and volunteers.

All successful candidates will be required to undergo pre-employment checks including reference checks, Blue Card, a Criminal History Check and NDIS Screening check (if applicable) as a reasonable condition of employment.

To Apply

If excited by the information above, we look forward to receiving your application, including your resume and cover letter expressing your interest and suitability for the role.

Should you require further information about the role please contact [email protected] using the subject line: Intake Administrator - Skilling Queenslander for Work - Townsville enquiry via EthicalJobs.

A recruitment pool may be created for permanent and temporary opportunities of the same role or role type that may become available in the future.

Our commitment to Diversity:

SSI strives to be an inclusive workplace for all people. We recognise that we operate in a diverse community and welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, refugees and people with disability.

Our commitment to flexible working:

SSI is committed to ensuring that we reflect the QLD community that we serve. We support an inclusive workplace where staff have access to opportunities, enabling our team members to drive innovation and delivery of high-quality services. We are open to discussing flexible working arrangements and encourage our people to explore new ways of working - including part-time, job-share or working from different locations. Everyone can ask about it.

SSI is a Disability Confident Recruiter, and our Talent Acquisition team can also assist in; providing alternative formats to apply, making adjustments to the recruitment process and offering information about workplace adjustments and support networks.

Should you require adjustments please email us at [email protected] or call Vimla on 0410801184