ABOUT SMLS

Established in 1973, South-East Monash Legal Service (SMLS) is a community legal centre that provides free legal assistance to people in Southeast Melbourne. SMLS provides legal information, advice and case work including representation for people experiencing disadvantage on a range of legal matters, such as family law and family violence, employment law, debt and fines, civil litigation, wills, power of attorney, and tenancy.

SMLS aims to empower and support members of the community to understand and make use of the law and the legal system to protect their rights and to increase their awareness of their legal responsibilities. SMLS is a strong advocate of and committed to the use of integrated service models to address multifaceted challenges facing our community members.

SMLS is committed to advocacy and social change. SMLS is a leader in the provision of community and clinical legal education; advocacy through policy submissions and lobbying; outreach services; and targeted referral programs.

OUR VISION 

A fair and inclusive community where people can access the resources, networks and support they need to resolve legal issues and overcome barriers to social, cultural and economic inclusion and participation

OUR PURPOSE

To help resolve people’s legal and interconnected issues and ensure that laws and legal processes are fair.

OUR VALUES

Our core values are Respect, Community, Excellence and Courage.

ABOUT THE ROLE

The Intake Officer acts as a critical enabling role for SMLS by providing effective intake service and support for SMLS client services.

The Intake Officer role is responsible for providing excellent customer service to SMLS clients, whether through telephone, reception or email-based contact. They will ensure accurate client information is entered into the client management system, provide general service information, conduct conflict checks, and book clients into the most appropriate clinic appointments.

The Intake Officer will also be responsible for providing efficient and high-quality support to SMLS staff, law students and volunteers in service delivery.

POSITION RESPONSIBILITIES INCLUDE:

• Undertake intake administrative functions including phone enquiries, appointment booking, conflict checks, reception duties, etc.
• Undertake efficient and accurate data entry within the relevant client management systems.
• Undertake general administrative tasks as required to enable legal service delivery.
• Work collaboratively with the Administration Team to support organisational projects and events.
• Participate in SMLS Staff Meetings, and provide administrative support as required.
• Provide accurate, timely and high-quality service information to clients.
• Other duties as determined from time to time.

ABOUT YOU

You are passionate about helping people, delivering great service and getting things right. You have experience in customer-facing positions, ideally in client intake roles, and possess strong computer skills. You have great attention to detail and stay calm when interacting with people facing highly stressful situations.

You are comfortable working with all members of the community, including people from non-English speaking backgrounds and people from highly disadvantaged backgrounds. You are respectful, friendly and compassionate and you’re able to stay focused on getting the task done without rushing our clients.

You are social-justice-minded and are looking for a part time role that contributes positively to communities in South-Eastern Melbourne.

Aboriginal and Torres Strait Islander people are encouraged to apply.

WHAT WE OFFER

You’ll be well supported in a positive, high performing team to deliver client facing services and support for our team of lawyers, students and community development staff.

The salary is competitive (SCHCADS Award Level 3 plus superannuation) and generous salary packaging options are available.

SMLS, is committed to providing a safe and inclusive workplace where everyone can succeed. We recognise that all diversity and maintain ongoing reflection to ensure a safe and welcoming workplace.

A position description is attached.

To submit your application, click Apply Now.

Please provide your resume and a one page cover letter.

For more information, email [email protected], using the subject line: Intake Administration Officer enquiry via EthicalJobs.