• Full-Time, Permanent role based in North Melbourne
• Build your career in a supportive, fun and dynamic team environment
• Access to generous Veterinary discounts, study leave and professional development opportunities

About Us

The Lost Dogs’ Home is one of Australia’s most iconic animal welfare organisations, dedicated to caring for and rehoming thousands of lost and abandoned dogs and cats each year. We are committed to making a positive impact on the lives of these animals and the community.

Due to an internal promotion, we are now seeking an administration specialist to join our team and contribute to our vision of giving animals the best chance of a happy and healthy life.

About the role

Reporting to Manager of Insights and Data, the Supporter Services Lead responds to data briefs and other special data projects to support the implementation of The Home’s fundraising strategy and supporter stewardship plans, applying fundraising best-practices and stewardship techniques, ensuring each supporter’s interaction with the Home is a positive and uplifting experience.

This hands-on role involves maintaining The Home’s database, overseeing donations processing, importing of third-party donations, administering of receipts including end of financial year statements. The Supporter Services Lead provides direction to The Home’s Fundraising Officer as well as acting as an escalation point for donor and supporter enquiries and complaints.

Key Responsibilities:

• Oversee the administration of LDH’s Fundraising CRM (Blackbaud Raiser’s Edge), including third-party integrations. Oversee the administration of LDH’s Fundraising CRM (Blackbaud Raiser’s Edge), including third-party integrations.
• Support the delivery of LDH’s data management strategy by carrying out detailed data cleansing activities, amendments, and updates to system records.
• Ensure the secure extraction, segmentation and importing of fundraising campaign related data.
• Contribute to the creation and implementation of systems to accurately track the donor journey and supporter engagement across all fundraising initiatives.
• Update process and procedure manuals in line with best practice data management.
• Accurately record all supporter financial interactions from LDH own channels and third-party platforms.
• Deposit monetary donations into LDH’s bank account, ensuring correct reconciliation of funds.
• Lead monthly reconciliation and reporting of all fundraising income streams in collaboration with the Finance Team.
• Train staff and volunteers in best practice use of the Fundraising CRM and plugins as required.

About you

You will have extensive database and general administrative experience, ideally within a not-for profit organisation. You will be known for your exceptional attention to detail, organisation and planning skills, and be comfortable working within tight deadlines.

You will be a self-motivated team player who is passionate about making a difference in the lives of animals.

In addition, you will also have:

• Demonstrated experience in a fundraising administration customer focused role.
• High level supporter care and a good understanding of the supporter journey.
• Demonstrated proficiency in the effective use of fundraising donor databases and maintaining accurate records.
• Excellent verbal and written communication skills and ability to liaise with internal and external stakeholders, and outstanding phone manner.
• Excellent interpersonal skills and friendly, positive disposition.
• Experience in managing relationships with key internal and external stakeholders, including volunteers.
• Demonstrated high-level attention to detail and ability to organise and prioritise work to meet multiple deadlines, able to work on own initiative.
• Demonstrated problem solving skill and proficient time management and multitasking skills.

What you will get in return

• Great career development opportunities and the opportunity to gain skills in the veterinary and animal welfare sector.
• Opportunity to create your own mark in an iconic animal welfare charity.
• The chance to work in a collaborative and supportive environment
• Access to generous discounts at Frank Samways Veterinary Clinic, study leave, professional development opportunities, and regular employee wellbeing and social events.

How to apply

If you are dedicated administration professional with a passion for animal welfare and a desire to make a meaningful impact, we encourage you to apply. Please ensure that you attach a current resume and a covering letter outlining the reasons for your interest in and suitability for this role.

If you have any questions about this role, please direct them to [email protected] using the subject line: Supporter Services Lead enquiry via EthicalJobs.

The successful applicant will be required to complete satisfactory background screening checks.

The Lost Dogs’ Home is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. Only candidates with the right to work in Australia may apply for this position.