• Based in Frankston with work across other sites (across Mornington Peninsula and City of Kingston).
• Enjoy flexible work options and a great team culture
• Part-time, Permanent, 30.4 hours per week (0.8 FTE)
• SCHADS Award, Level 5 position with generous Salary Packaging + Super

Family Life - Transforming lives for stronger communities.

Family Life is a recognised Employer of Choice. Work with us and be part of our supportive, people-focused culture.

The Opportunity

This is an exciting opportunity to join Family Life as our Volunteer Engagement Coordinator for the City of Kingston and Mornington Peninsula regions. This is a permanent part-time role, working 30.4 hours per week (Monday to Thursday) based predominantly at our Frankston and Rosebud sites, with regular travel to other Family Life City of Kingston and Mornington Peninsula sites.

Our Family Life Op Shop network is growing, and we need help recruiting and engaging volunteers to support our work and provide social connection and cohesiveness in our community. This role is focused on recruiting, training, engaging and supporting volunteers to meet the needs of our Social Enterprise Op Shops across the City of Kingston and Mornington Peninsula regions and surrounds.

You’ll grow Family Life’s volunteer program through strong engagement with stakeholders and implementation of key activities and initiatives to recruit and retain quality volunteers, and work closely with local Social Enterprise staff to create a safe, dynamic and engaging volunteer experience. Focusing on the full volunteer life cycle, you’ll be responsible for effectively following our volunteer management processes, procedures, workflows and policies, using Salesforce as a key process management tool.

Working within the Volunteer Engagement Team, reporting to the Volunteer Engagement Lead, the position plays a key role in achieving local outcomes within the framework of the organisation’s volunteer strategy.

Key Responsibility Areas

The key responsibilities include but are not limited to:

• Coordinating recruitment and onboarding (advertising, interviewing, screening, training) of volunteers.
• Communicating regularly with volunteers and conducting check-ins.
• Following procedures to support volunteer engagement, recognition, retention and evaluation processes.
• Delivering individual, group and online volunteer inductions and training.
• Supporting volunteer engagement, recognition, retention and evaluation processes.
• Developing and maintaining the relationships with key stakeholders, strengthening engagement and communication with all volunteer programs stakeholders.
• Event coordination of face to face or online volunteer engagement events, including maintaining the Family Life Volunteer Training Calendar and Community Engagement Calendar.
• Maintaining collaborative and productive relationships with key internal stakeholders, particularly Social Enterprise staff, ensuring strong engagement and communication.
• Supporting volunteer supervisors with local engagement of volunteers, but also policy and procedure advice when required in the case of incidents and issues.
• Developing and maintaining productive relationships with local volunteer referral pathways (eg. local council, schools, employment agencies, retirement villages, local business), promoting volunteer recruitment and engagement.
• Coordinating quality assurance of all volunteering activities, ensuring all the standards, forms, policies and procedures relating to the volunteer programs are clearly documented and updated as required.
• Maintaining accurate and up to date volunteer files throughout the volunteer lifecycle, through the effective use of the Volunteer Management system (Salesforce).
• Maintaining all administrative tasks within volunteer management effectively
• and efficiently.
• Regular weekly attendance to sites to engage with volunteers and staff.
• Regular communication with the team to inform continuous improvement, and participation in broader team-based activities as required.
• Other duties as reasonably required in order to meet the team and organisation’s objectives.

Our Ideal Candidate

Growth Mindset - You pride yourself for your commitment to resilience and continuous improvement. You see growth opportunities as opposed to failures, and you are always on the lookout for an improved workflow or process. You think creatively, value input and feedback from peers, and adapt to changing or unforeseen circumstances.

Curiosity - You naturally seek out learning opportunities and further information without being prompted to by your manager. You clarify the ‘Why’ and like to investigate and explore further information.

Proactivity - You are a positive influence on your colleagues, you opt-in to support organisational projects, and always lend a hand to support others.

We are looking for a skilled, highly motivated, passionate individual who embodies the Family Life Way principles to achieve positive outcomes for our volunteers, organisation and our community.

The Volunteer Engagement Team is looking for a personable, enthusiastic professional, who will thrive on developing and maintaining productive relationships with key stakeholders. The ideal candidate will be highly organised, skilled at recruitment and onboarding, focused on volunteer engagement and able to manage their workload, balancing varied demands with planned volunteer program activities. With strong admin, IT and reporting skills, this person will be focused on continuous improvement which will enhance our volunteer experience with Family Life. A reliable car, an energetic, enthusiastic and flexible approach, and a passion for people are key elements of success in the role.

A typical week might look like: a visit to each store to engage with volunteers and staff, collaboration with a Store Manager to troubleshoot a volunteer issue, spending an hour or two at a store promoting recruitment to the public, booking a venue and catering for a training session, interviewing a few prospective volunteers, supporting prospective volunteers with safety screening requirements, processing applications and safety screening on Salesforce, attending a team meeting online (or in person), popping into a community centre to collaborate with the manager on possible advertising, and a myriad of other tasks that create an interesting and varied role.

If this sounds like you, then we look forward to receiving your application!

Who we are

At Family Life, we believe every child deserves to thrive in a safe and healthy family environment. Family Life is a specialist family services provider that has worked with children, families and communities for more than 50 years. Our vision is to work with clients and partners to create capable communities, strong families and thriving children.

We are known for our innovation and whole-of-community collective impact approach. Our teams are committed to transforming the lives of our clients and communities to build resilience and healthy relationships. We are proudly purpose-driven, independent and not for profit. We support our community through our specialist family services, community strengthening programs, a network of op shops, a vibrant engaged volunteer community and passionate skilled staff.

Working at Family Life is more than just a job

It’s the feeling of knowing that your work is contributing to making the community in which you live a better place and working with others who feel the same way.

Additionally, you will have access to:

• Flexible work options and a great team culture
• Salary packaging (receive up to an extra $18,500 in tax-free pay per year)
• 3 days Paid Wellbeing Leave per year (pro rata)
• Additional Paid Leave for End of Year Closedown
• Paid Study Leave
• Purchased Annual Leave Scheme
• Employee Assistance Program, a free and confidential counselling service for employees

How to Apply

A full position description is available on our career page: Family Life Careers page.

Please submit your confidential application including a CV and cover letter addressing the key selection criteria via the Apply Now link.

For further information regarding the position please contact Nes, Volunteer Engagement Lead on (03) 8599 5433.

*We will be reviewing applications as they are received, therefore this role may close sooner if we find the right candidate. Please apply now to ensure you do not miss out!

All offers of employment are subject to the Family Life Safety Screening process, including a Working with Children Check and Police Records Check.Any person issued with a negative notice on their Working with Children Check will not be eligible for employment with Family Life.

Family Life values diversity and welcomes applicants who meet the position criteria, irrespective of race and ethnicity, colour, age, gender, gender identity, disability, religion and sexual orientation.

Family Life is a trauma informed organisation and recognises the unique skills, contributions and insights that come from lived experience.

Family Life is a child safe organisation. We value, respect and listen to children and young people. We are committed to the safety of all children and young people. Family Life supports children to meet their potential and thrive. We do not tolerate neglect, mistreatment or abuse of any kind.