About the Asylum Seeker Resource Centre

Founded in 2001, the Asylum Seeker Resource Centre (ASRC) is Australia’s largest human rights organisation providing support to people seeking asylum. We are an independent not-for-profit organisation whose programs support and empower people seeking asylum to maximise their own physical, mental and social well being. We champion the rights of people seeking asylum and mobilise a community of compassion to create lasting social and policy change.

We are a value-driven organisation that strives to be part of a change movement that supports people seeking asylum by providing critical services such as assistance with accommodation, food provisions, casework and legal services.

The ASRC movement is proudly supported by a community of committed volunteers and supporters who embrace the organisation’s vision that people seeking asylum can live safely, sustainably, independently and equally.

Our Values

The human rights of people seeking asylum and refugees are at the foundation of all we do and the workforce makes it happen, doing the work to bring the vision and purpose to life.

Our organisational values are:

• Welcoming
• Authentic
• Courageous
• Collaborative

About The Role

The Social Services Coordinator's main responsibility is to offer information, referrals, and, if necessary, short-term and medium-term service coordination for clients within a collaborative and multidisciplinary setting. This role acts as a temporary support system, addressing various practical needs individuals may have.

By closely working with the Client Engagement Team, including participating in shared team meetings, the Coordinator ensures comprehensive service coordination, aiming to minimise the need for clients to seek assistance repeatedly and enabling them to empower their potential. Additionally, the Social Services Coordinator assists other Humanitarian Services staff as needed to ensure the smooth delivery of services within the Humanitarian Services stream.

About You

In addition to your extensive social work experience, your dedication to assisting clients in dynamic environments, and your proven abilities in program coordination, particularly in overseeing complex case management, you will possess the following skills and attributes:

• Relevant qualification in Social Work or a related professional discipline
• Experience in providing service coordination and support to people seeking asylum, refugees, or clients with complex needs
• Demonstrated experience undertaking intake and assessment in a busy, high-paced work environment
• Adaptive and excellent complex interpersonal capabilities
• Experience in problem analysis and identifying practice trends
• Ability to undertake psychosocial assessments and crisis response.
• Experience in volunteer management and student placement supervision including recruitment, training, supervision and on-going support.
• High level skills and understanding of working with culturally diverse populations and commitment to cultural inclusive practice.
• Experience and understanding the impacts of trauma, homelessness, mental health, child protection and family violence.
• Knowledge of the policy context of practice with asylum seekers visa categories/conditions, and the barriers faced by people seeking asylum in Australia.

Lived experience of seeking asylum in Australia is highly desirable. Knowledge of policy and issues impacting on people seeking asylum in Australia as well as previous experience working within a not-for-profit environment, would also be advantageous.

Employee Benefits

Joining the ASRC means being a part of the largest human rights organisation in Australia, supporting refugees and people seeking asylum. We recognise and appreciate our incredible staff for their contribution, dedication and passion to support and empower people seeking asylum by providing the following conditions above the relevant modern award:

• Flexible Working Arrangements, including the ability to work remotely
• Annual Leave Loading of 17.5%
• Additional discretionary leave provisions including:
  • Leave due to Cultural or Religiously Significant Events
  • Aboriginal or Torres Strait Islander Leave
  • Leave for Staff Seeking Asylum
  • Gender Affirmation Leave
• Free onsite car and bicycle parking
• Salary packaging (up to $15,900 per year tax free)
• Entertainment Packaging (up to $2,650 per year tax free)
• Discounts via HR systems provider at grocery and retail outlets
• Close proximity to public transport (100 metres from Footscray station and buses)

Position Description: Please find the Position Description to address the Selection Criteria, attached below.

Application Process

Only applications that include a CV and cover letter addressing the Selection Criteria, will be considered.

All offers of employment are subject to a satisfactory Criminal History Check, and provision of a valid Working with Children Check prior to commencement.

A position description is attached.