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Client Support Associate / Analyst


Employer: Edrolo
Work Type/s: Full Time
Classification/s: Administration, Business Development & Sales, Education & Training
Sector/s: Business/Private Sector
Location: Melbourne

Job posted on: 14 May, 2018.
Applications close: No Deadline – please apply as soon as possible

Looking to either get your career off the ground or wanting a career shift to a company making a real, positive difference? Want to make an impact, and quickly? Have ideas you're keen to share? Looking for a mission you can buy into long-term? Willing to work hard and solve problems to make a real difference to education? Answered yes to all or most, then read on!

About Edrolo

At Edrolo we're transforming the way students learn and teachers teach. Our mission is simple: to improve education. But improving education is hard, so we must continue to build-out a world-class team to pursue the huge opportunities in front of us.

We're an Australian, venture-backed edtech startup with global ambitions. We are currently gaining a lot of traction, with over 500 Australian schools as paying customers. Our team in Fitzroy VIC and Alexandria NSW creates cutting-edge online education resources for high school students and teachers in both the VCE and HSC curricula.

We're also Startmate alumni and have some of Australia's and Singapore's brightest investors backing us (Blackbird Ventures, AirTree Ventures, Jungle Ventures).

The School Support Team is made up of a team of passionate high-achievers who are committed to our mission and doing their absolute best by our customers, each other, and internal clients.  We’re a fun bunch with a variety of backgrounds, and are looking for someone to jump in and help contribute to our unique culture.

About the roles

This role is ideally suited for a high achiever who wants to be part of a high performance team and is looking to make a real impact and grow their career. We look for people with a proven track record of achievement with the ability (and desire) to solve complex problems. If you've achieved great things in life, business, or academia then this might be the position for you.

We’re exceptionally excited to be offering this Associate/Analyst role within our School Support Team. The primary responsibility of the role is client service and support within a varied and fun team. We're looking for people with experience and a knack for customer service, Microsoft Excel, and administration experience. Being a startup, there are plenty of opportunities to hit the ground running and make an impact on our procedures and processes now. Additionally, there is excellent growth potential for the right candidate.

The amount and type of work experience you have will determine whether you are suited to the more Junior Analyst role or the more senior Associate role. The Analyst role is suitable for recent graduates and those with limited experience in a professional setting.

We are looking for someone who will be a long-term rockstar within Edrolo; someone who will become integral to our team; someone who is ready to grow and help grow our business.

An excellent customer service manner is required, as is the ability to think creatively and get things done. We look for problem solvers who are switched on and like a challenge. You will need to be able to integrate seamlessly with our existing diverse and fun team.

Wondering where the future might lead? The role has outstanding development potential and is perfectly suited for someone growth-oriented. We have numerous case studies of people moving on from this role into other teams, including leadership positions,Junior Account Manager roles, and junior positions within our Content Team. This is a fantastic opportunity for someone to get in on the ground floor of a rapidly expanding market and office environment, to learn our business and the sector inside out. Simply put, this is an exceptional development opportunity for someone with a growth mindset!

Key role responsibilities

  • Building and maintaining successful client relationships with secondary schools
  • Managing user account queries by email and phone
  • Assisting students, teachers, parents, and those in leadership positions at schools to use Edrolo at full capacity
  • Manipulating and mining data sets in Microsoft Excel
  • Administration tasks
  • Office management tasks
  • Helping scale up our processes as the business grows
  • Actively contributing to a positive team culture
  • Other tasks as required

Key role requirements

To be successful in this role you will need:

  • A bachelors degree or higher
  • Proven customer service experience and an excellent customer service manner
  • A passion for helping people and technology solutions
  • To be very comfortable with computers and technology
  • An eye for detail
  • A passion for our mission to improve education
  • The ability to work under pressure and to adhere to deadlines
  • Be a quick learner
  • Ability to understand and work through complex processes
  • The ability to think creatively and assist us to scale up our processes as the business grows
  • A growth mindset

The offer

  • Great career progression opportunities for high achievers
  • Ability to shape the future of support at Edrolo
  • Neat office with rough 60 other team members, in a convenient Fitzroy location
  • No complex hierarchy or politics
  • Regular social events such as dinners and drinks
How to apply for this job

If reading this application has you feeling excited, we would love to see your application! Apply through our careers portal and convince us you have what it takes to be successful in this role.

While we really appreciate all applications, being a small business, we can’t guarantee we will be able to get back to all who apply, so only shortlisted candidates will be contacted.